Rachide Reese
Rachide Reese at Groove Subaru
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Rachide Reese | Page 7

Service Advisor

Groove Subaru

5300 S Broadway
Englewood, CO 80113

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4.8
81 Reviews
4.8

81 Reviews

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81 Reviews of Rachide Reese

November 12, 2022

Dealership Rating
Employee Rating

I had an early appointment and my service CSR was fast and efficient. It was a great experience. More

by yhinesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2022

Groove Subaru responded

Thank you for working with Rachide to get your car serviced quickly!

November 10, 2022

Dealership Rating
Employee Rating

Device was sub-par. Attention to customer service is severely lacking. I was overcharged, no one came to get me when my service was complete, and my car was not even was More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2022

Groove Subaru responded

Hello, it looks like your experience was less than exceptional to to the 4 issues you brought up. If you have further comments about your visit that will help our team grow, please reach out to our Service manager Brian directly at bolson@grooveauto.com. Otherwise your comments have been shared with management. Thanks!

November 04, 2022

Dealership Rating
Employee Rating

Responsive and caring and timely and reasonable met our needs for an urgent tire change in a professional manner More

by jeblair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 06, 2022

Groove Subaru responded

Thank you for sharing your kind words about Rachide with us here - your business and review mean the world to our team!

October 21, 2022

Dealership Rating
Employee Rating

Service is always very nice, but also costly and lengthy. Last time it took 3 hours for a scheduled appointment for oil change, tire rotation, inspection, and air filters. I trust that the service is qual More

by JONOVIAN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2022

Groove Subaru responded

Jon, thank you for working with us again. We are sorry to hear the process takes as long as it does and have shared your feedback with management.

October 20, 2022

Dealership Rating
Employee Rating

Very good service, very good waiting area, overall very easy to work with and schedule appts. More

by DK4THOM
Recommend Dealer
Yes

Other Employees Tagged: Haley Blouch

Oct 23, 2022

Groove Subaru responded

Thank you for working with us. We are proud to be your preferred place to service your Subaru!

October 19, 2022

Dealership Rating
Employee Rating

Staff always helpful and friendly. One thing though, they always offer to wash my car complementary and I always say yes. But they never do. More

by shereene.le.roux@outlook.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2022

Groove Subaru responded

Shereene, thank you for your business. We have shared your feedback with the team.

October 12, 2022

Dealership Rating
Employee Rating

I was impressed by the service I received in reviewing the work needed to be done on my 2015 Outback. The technician was especially kind and knowledgeable as to what was necessary and what was my option More

by JEANAMCD
Customer Service
Recommend Dealer
Yes
Oct 17, 2022

Groove Subaru responded

Jean, thank you for putting your trust in us and for sharing your kind recommendation of our store!

October 06, 2022

Dealership Rating
Employee Rating

Everyone I’ve worked with is always very helpful and I’ve never had any issues, service is always fast and great customer service More

by jessica.neiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Elva Mejia

Oct 17, 2022

Groove Subaru responded

Jessica, thank you for taking the time to review your experience with us!

October 01, 2022

Dealership Rating
Employee Rating

Amazing customer service. Really make sure you are taken care of and that your car is in good condition before leaving. More

by keja724
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 17, 2022

Groove Subaru responded

Thank you for working with us and for choosing Groove Subaru!

October 01, 2022

Dealership Rating
Employee Rating

Been coming here since 2015. Great staff.. Family vibe. Always enjoy bringing my Outback to this dealership. More

by ROCKYMTNGUY40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Coates, Haley Blouch

Oct 17, 2022

Groove Subaru responded

Thank you for sharing your kind review and for your continued loyalty!

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