Rachide Reese
Rachide Reese at Groove Subaru
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Rachide Reese | Page 8

Service Advisor

Groove Subaru

5300 S Broadway
Englewood, CO 80113

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Rachide Reese

September 29, 2022

Dealership Rating
Employee Rating

The mechanic who checked me out when it was time to pick up my car was extremely helpful and kind. The service on my car was also good, at least as far as I can tell. More

by briannahui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brett Tossie, Ron Baca

Oct 03, 2022

Groove Subaru responded

Briann, we are so happy to hear you appreciated our technician's knowledge and attitude. We will be sure they read this!

September 28, 2022

Dealership Rating
Employee Rating

Always a great experience at Groove Subaru! My car was done earlier than expected, and Rachide was wonderful to work with. More

by wdavis5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 03, 2022

Groove Subaru responded

Thank you for working with us and for recognizing the service team on their efforts!

September 20, 2022

Dealership Rating
Employee Rating

This dealership scheduled me for a major service with no advanced notice. The 2 dealerships o called before them were booked out for weeks! Super grateful for this experience More

by jessicaeaddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 02, 2022

Groove Subaru responded

Jessica, thank you for working with us and for letting our team show you what we can do!

September 20, 2022

Dealership Rating
Employee Rating

Worst service ever -- oil change took 2 hours! ! Person checking me in forgot to put in the order and my car sat in a parking lot until I insisted on knowing where it was. Unsure if oil change/tir More

by geezlouise27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Auna Roe

Oct 02, 2022

Groove Subaru responded

Louise, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of what went wrong. Thanks!

September 18, 2022

Dealership Rating
Employee Rating

More than friendly staff. They make you feel you are special. Would recommend this service department to anyone More

by mickfans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2022

Groove Subaru responded

Hello, we are so pleased to hear this. Thank you for working with Rachide to get your Subaru back on the road!

September 17, 2022

Dealership Rating
Employee Rating

Loved text access to technician while waiting. Work was speedy, courteous, tiptop.Rachide was great. All questions answered. More

by ginnyhoyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2022

Groove Subaru responded

Ginny, thank you for letting us know how your interaction with our service team went!

September 16, 2022

Dealership Rating
Employee Rating

Sorry I don’t want to write you a review this should be an optional choice not mandatory to do your survey if I were to change anything it would be the survey More

by DW78225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brett Tossie

Sep 19, 2022

Groove Subaru responded

Thank you for your business and for the feedback!

September 14, 2022

Dealership Rating
Employee Rating

Do not judge based on negative reviews. I’ve worked in this industry a long time and Everyone wants to say something negative but nothing positive. These ladies single handedly turned the w More

by katyaherring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2022

Groove Subaru responded

Katya, we are so honored to hear this! Your kind words will be shared with the team - thank you so much!

September 12, 2022

Dealership Rating
Employee Rating

Great service! Rachide went above and beyond to get my car ready despite the high volume of cars. Thank you! More

by casarescecilia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2022

Groove Subaru responded

Cecilia, thank you for working with our Service department!

September 12, 2022

Dealership Rating
Employee Rating

Great quick service. Rachide is always so helpful. It's a pleasure to bring my Subaru to you for any service I need. Thanks. More

by kathy38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2022

Groove Subaru responded

Thank you for your business!

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