Rafael Alexandri
Rafael Alexandri at Classic Chevrolet Sugar Land

Rafael Alexandri

Salesperson

Classic Chevrolet Sugar Land

13115 Southwest Fwy
Sugar Land, TX 77478

4.5
100 Reviews
4.5

100 Reviews

Write a Review

100 Reviews of Rafael Alexandri

December 31, 2025

Dealership Rating
Employee Rating

Quick, easy process. ....Rafael did fantastic as always! I would highly recommend anyone to use this service department!!!! More

by johna8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Hoth

Jan 02, 2026

Classic Chevrolet Sugar Land responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rafael. Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

December 17, 2025

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Employee Rating

Dropped off at 9am, nothing done by 5pm, waited another hour just for an oil change More

by bbernard0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 20, 2025

Classic Chevrolet Sugar Land responded

thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

December 04, 2025

Dealership Rating
Employee Rating

The dealer was really helpful and all the people who work there are really nice. More

by isaijuan12345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2025

Classic Chevrolet Sugar Land responded

Thank you for the kind words! We’re glad to hear our team was helpful and that you had a positive experience with everyone you met. We appreciate you choosing Classic!

December 01, 2025

Dealership Rating
Employee Rating

I had an electrical problem with my 2025 Chevy Silverado 2500 HD Duramax two days before Thanksgiving, and Rafael, who works as a service department advisor, did everything he could to get it fixed and read More

by diaz7725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2025

Classic Chevrolet Sugar Land responded

Thank you for sharing your experience. We’re glad Rafael was able to get your Silverado taken care of in time for the holiday. Earning your trust means a lot, and we look forward to continuing to serve you.

November 24, 2025

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Employee Rating

Si estubo bien pero el tiempo de admiración ion es mucho 6 horas en espera es bastante More

by ameliarivera2008
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2025

Classic Chevrolet Sugar Land responded

Hi there, thank you; we appreciate your feedback!

October 31, 2025

Dealership Rating
Employee Rating

Excellent service, fair pricing and great people to do business with! Go see Rafeal, he's great. More

by steven.g.graves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2025

Classic Chevrolet Sugar Land responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!

October 06, 2025

Dealership Rating
Employee Rating

The service was ok , however they missing the excellence because the sales person did not check if the second key was available and the liners provided come late and wrong set More

by robertkenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Classic Chevrolet Sugar Land responded

It sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (281) 491-9000 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future.

September 26, 2025

Dealership Rating
Employee Rating

They are great when you are in person, but unresponsive to calls. I did not receive a response to the text messages I sent for several days. (They prefer text to communicate). I left multiple messages, to More

by BusyMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 30, 2025

Classic Chevrolet Sugar Land responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact Kevin at 281-900-4171.

September 26, 2025

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Employee Rating

Great sales team very knowledgeable on the vehicle. Also great financial department will definitely take my son to get hes first vehicle here. More

by robque956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2025

Classic Chevrolet Sugar Land responded

Thank you for your kind words! We’re glad to hear our sales and finance teams provided a great experience. We look forward to helping your son find his first vehicle soon!

September 25, 2025

Dealership Rating
Employee Rating

Excelente servicio gran variedad de carros para escoger y el personal de lo mejor este es el segundo carro que compró en este dealer y la persona que me atendió me ayudó y respondió a todas mis preguntas y More

by Olga o
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2025

Classic Chevrolet Sugar Land responded

Muchísimas gracias por su confianza y por elegirnos nuevamente! Nos alegra saber que tuvo una excelente experiencia y que nuestro equipo le atendió con la atención que merece. Disfrute mucho de su nuevo vehículo y aquí estaremos siempre para ayudarle. 🚗✨

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