Rafael (Rafy) Rivera | Page 9

Sherry did an amazing job with helping me pick out my new 2021 Chevy trailblazer!!. She also answered all my questions that I had about my purchase 2021 Chevy trailblazer!!. She also answered all my questions that I had about my purchase More

by ASHLEYMEYER1998 Verified Customer Verified Customer

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Heiser Chevrolet Cadillac has always shown me excellent service. It’s why I go back for all of my vehicles! Thank you all for consistently helping me with my purchase and service. service. It’s why I go back for all of my vehicles! Thank you all for consistently helping me with my purchase and service. More

by DSDALTON4 Verified Customer Verified Customer

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Love them. They are very supported and helpful. They also get the job done even when their are a few minor road blocks. I will always recommend them! get the job done even when their are a few minor road blocks. I will always recommend them! More

by ANGEL12J Verified Customer Verified Customer

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Had an amazing experience with Heiser! They worked so well with us and were able to find the perfect vehicle to fit both our needs and budget! well with us and were able to find the perfect vehicle to fit both our needs and budget! More

by N.PLEASANTS Verified Customer Verified Customer

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Test drove vehicle is was great. Got vehicle took home and then problems started. Still having problems. Plus paying to much. Not happy with the problems and how much I'm paying but I need a vehicle. and then problems started. Still having problems. Plus paying to much. Not happy with the problems and how much I'm paying but I need a vehicle. More

by PALMDERO Verified Customer Verified Customer

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We will see... day 29 of this new 2020 purchase and the vehicle had to be towed to the dealership this morning. Cesar was fabulous to work with but I am very disappointed that the car stalled in my drivewa vehicle had to be towed to the dealership this morning. Cesar was fabulous to work with but I am very disappointed that the car stalled in my driveway with less than 600 miles. We will see what I learn after diagnostics and how this is explained and resolved. More

by THEJAEKES Verified Customer Verified Customer

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I bought the truck I wanted with no pressure or hassle. I spoke with Sherry Konek a week prior and informed her that a new truck was in transit to their dealership, and that I was interested.  The truck came spoke with Sherry Konek a week prior and informed her that a new truck was in transit to their dealership, and that I was interested.  The truck came in on a Thursday, and Sherry called me that evening and asked if I wanted to come in on Saturday because she was off the next day.  I told her that I wanted to come in on Friday because there was no guarantee that the truck was going to still be there on Saturday.  She said "no problem- I'll get you started with Leigh Mattilla (sales), but I will come into work anyway to make sure that your auto buying needs are being met." I received excellent service! Communication was also excellent. I eventually had the opportunity to discuss numbers with Rafael Rivera- General Manager, who was very transparent. From the initial vehicle overview, to the financing- everything was explained thoroughly and accurately. The ease of purchase was appreciated and welcomed. I highly recommend stopping in. I will definitely revisit for future purchases. More

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Heiser Chevrolet of West bend conitinues to be the best dealership in West Bend and southeast Wisconsin! They take care of their customer! My wife And I have leased many vehicles through them and will cont dealership in West Bend and southeast Wisconsin! They take care of their customer! My wife And I have leased many vehicles through them and will continue to do so. We feel like its not that we go there to talk nimbers as its more to talk and have fun through the process! More

by SHLUFTY Verified Customer Verified Customer

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The sales manager and the finance manager is full of crap. They were unwilling to negotiate the price of the vehicle and tried to make me put down a $5000 deposit when I agreed to $1000 when completing crap. They were unwilling to negotiate the price of the vehicle and tried to make me put down a $5000 deposit when I agreed to $1000 when completing the financial application with the internet sales associate. I was later pulled to the side and apologized to by a person who had nothing to do with my sale but saw how me and my fiancé was treated. I ended up putting down $2600 and every add perk to my sale was taken away. No warranty, no disinfected guard, no extra nothing. They didn’t even want to put gas in the truck. I will never ever recommend this place!!!! Finance Manager is sloppy, rude, Unqualified for position and should be replaced. More

by ELSA.D.SMITH Verified Customer Verified Customer

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The entire experience of buying from Heiser was excellent. Being from out of state, most of discussions were over the phone. Cesar Nunez was more than accommodating with any pictures that I request excellent. Being from out of state, most of discussions were over the phone. Cesar Nunez was more than accommodating with any pictures that I requested and was very quick to respond. The truck was exactly as pictured and as described. He was very helpful throughout the entire buying process. Steven in sales kept everything moving smoothly once I arrived. I would rate 10 stars if I could. The customer service at Heiser is second to none. Would definitely recommend to anyone, and given the chance, would make the 6 hour drive again. More

by Ovidfirelt2 Verified Customer Verified Customer

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