Rafael Rivera
Rafael Rivera at Countryside Nissan

Rafael Rivera | Page 5

General Manager

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.7
173 Reviews
4.7

173 Reviews

Write a Review

Languages Spoken

Spanish Spanish

173 Reviews of Rafael Rivera

August 30, 2024

Dealership Rating
Employee Rating

good good good good good good good good good good good good good good good More

by leanos.adrian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega

Aug 31, 2024

Countryside Nissan responded

Thank you, leanos.adrian1!

August 29, 2024

Dealership Rating
Employee Rating

Countryside Nissan is the best dealership I have ever worked with! Can’t recommend them enough! More

by SHANNON46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2024

Countryside Nissan responded

THANK YOU, SHANNON46! We truly appreciate your business and we LOVE your 5 STAR rating and recommendation! We hope your family LOVES their new wheels!

August 24, 2024

Dealership Rating
Employee Rating

Great service and friendly personnel. It's always a pleasure coming to the dealership. We love Countryside Nissan. More

by PIGLOVER911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Diloy

Aug 26, 2024

Countryside Nissan responded

We love you right back, PIGLOVER911! Thank you for your continued support and business!

August 12, 2024

Dealership Rating
Employee Rating

Love the way how he always told me every single thing my truck needed to fix. The guy when I went to get my truck he was very friendly and I give him a 10 because he cares and wash my truck . More

by Leticialagunas@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Countryside Nissan responded

Thank you, Leticialagunas@yahoo.com, we appreciate your support of our service team! We hope you'll be back for future visits!

July 27, 2024

Dealership Rating
Employee Rating

I am very pleased to say that I have known some of the employees of this Great Dealership! I am very impressed with their customer service dedication to the customer service and how we the customer care a More

by 𝓢𝓟𝓒 𝓒𝓵𝓲𝓯𝓯𝓸𝓻𝓭 𝓔 𝓑𝓵𝓪𝓴𝓮
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega

Jul 27, 2024

Countryside Nissan responded

Thank you, SPC Blake! We appreciate your truly strong recommendation of our team and business!

July 01, 2024

Dealership Rating
Employee Rating

The dealer shop was very good. Good salesman. They really know wow to help you find what you are searching for. More

by PHILLIPEVANS621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega, Chrisrian

Jul 05, 2024

Countryside Nissan responded

Thank you, PHILLIPEVANS621! We appreciate your business and that you took the time to share about your experience with Countryside Nissan!

June 02, 2024

Dealership Rating
Employee Rating

Jamie was awesume with his help my drive back to oklahoma after picking the car up was great. thank you so very much!!! More

by DVDLMITCHELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaime Avelar

Jun 03, 2024

Countryside Nissan responded

Thank you,, DVDLMITCHELL! We are happy to know you made it to Oklahoma and we truly appreciate your kind comments for Jaime!

June 02, 2024

Dealership Rating
Employee Rating

Christian worked with us to make this a great experience both financially and with his professionalism. The price was easy to understand and no hidden fees. Highly recommend this group for anyone needing a More

by Golfgenie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Christian Orrosquieta

Jun 03, 2024

Countryside Nissan responded

EXCELLENT! Thank you, Golfgenie, for sharing your recommendation and 5 STAR rating for Christian and Countryside Nissan.

May 28, 2024

Dealership Rating
Employee Rating

They wouldn’t fill my gas tank because it was used first thing - second thing the sales guy actually argued with me about the online mark down that I told him about in the car before we even did the paperwo More

by RMILLER0152
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Terry

May 28, 2024

Countryside Nissan responded

Rebecca, so firstly, thank you for your business. We pride ourselves on being transparent after reviewing your concerns with the team, I understand that Terry was unaware and caught off guard on the online price change. We’re sorry if his immediate reaction seemed argumentative, I think it was more disbelief. We generally review price changes for vehicles, with the team on a daily basis so they are aware, but it did not happen with Terry on this day. Terry does not get paid off the profit of a vehicle so his work is easier when a price reduction happens. Rafael (our GM) shared with me that we absolutely rewrote the purchase agreement with the corrected price right away. Regarding the fuel, we do not have fuel services on the property and do not offer a full tank with used vehicles. We stay consistent on that with all used car purchases, not just yours. Again, we’re sorry you are unhappy, that is never our intention. ‘

May 25, 2024

Dealership Rating
Employee Rating

Excellent customer service from sales staff all the way to service staff. This is by far the best Nissan dealership with courteous competent practices that keeps customers wanting to pursue their car needs More

by John D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2024

Countryside Nissan responded

Thank you, John D! It’s customers like you that make all the efforts worthwhile!

May 29, 2024

Countryside Nissan responded

Thank you, John D! It’s customers like you that make all the efforts worthwhile!

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