Rafael Sanchez | Page 5

Satisfied but I was very satisfied with my visit and the fact that Rafael offered a coupon without my asking. The second tech (don't know his name) told me everyth I was very satisfied with my visit and the fact that Rafael offered a coupon without my asking. The second tech (don't know his name) told me everything checked out fine and he mentioned my brakes were starting to show some wear. No biggie. Once I got home I looked at the report and there was a check in the red box for the cabin air filter. Why did no one mention this? More

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Always provides great service. I have been going to Toyota for service for 10 years and always get great service. I always request Rafael. Thank you. Toyota for service for 10 years and always get great service. I always request Rafael. Thank you. More

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Good service as usual! I've been a customer for years. I have purchased 3 cars from here through the years - 1995, 2017 and 2019. have purchased 3 cars from here through the years - 1995, 2017 and 2019. More

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RECALL Disappointed in the fact that I was no able to get a "drop off" ride when it was specifically asked for when the appointment was made. Disappointed in the fact that I was no able to get a "drop off" ride when it was specifically asked for when the appointment was made. More

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Not What I Needed I went for a oil change on my 2013 Toyota Corolla, and paid more than what I expected to pay...$60. I could have received the conventional oil change I went for a oil change on my 2013 Toyota Corolla, and paid more than what I expected to pay...$60. I could have received the conventional oil change for less...being a senior citizen, and a veteran, well I do not need the extra expense. After I googled the reason for synthetic oil change, I realized it was not needed due to the fact I do not travel a lot on the road. We will see how this works out. I do love the car washes. And I do love the great service on my car. Not to sure about the oil change. Thank you for the your service. More

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Better than ever! I've been purchasing Toyota vehicles since 1982--small truck, 1985 and 92--Cressida, 1999-Sienna, 2007, 2015, and 2017--Prius! There has never been o I've been purchasing Toyota vehicles since 1982--small truck, 1985 and 92--Cressida, 1999-Sienna, 2007, 2015, and 2017--Prius! There has never been one time I've been disappointed with the service, technician, sales staff, and ownership of Schaumburg Toyota. I've never met Bart Szuba before, but he noticed I was due for a 10,000 mile checkup, which I thought was not yet due, so in addition to the loose clamp under my car that I had come in for them to check, I got the oil change, safety check, tire rotation and more--just for stopping in. I was able to go across the street for a taco lunch while the work was done, and all was finished by the time I returned. Bart was terrific! My favorite has always been Rafael (and he may still be), and Jerry McDuffie is superb as "my" salesman. Thanks again, Schaumburg, for the terrific service! More

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Awesome staff at Schaumburg Toyota The service team is always very friendly and clearly explain what was done whenever I bring my car in which I have been doing for 17 years. I have wo The service team is always very friendly and clearly explain what was done whenever I bring my car in which I have been doing for 17 years. I have worked with many of the guys on the service team, and they all are very courteous, helpful, and knowledgeable. Jerry McDuffy is one terrific salesperson! He is able to answer all my questions about the new car I bought from him and explains the various vehicle technology very clearly and with understandable analogies. His sense of humor made the car buying experience a real pleasure! More

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Good job! Working with Rafael and Anthony in the service department has always been an excellent experience. And of course I must say that Jerry my salesman is Working with Rafael and Anthony in the service department has always been an excellent experience. And of course I must say that Jerry my salesman is the best! More

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Super service Service was done in a timely fashion by friendly and informative staff. Safety check, tire rotation and oil change. Plus advised me on future servic Service was done in a timely fashion by friendly and informative staff. Safety check, tire rotation and oil change. Plus advised me on future service schedule. More

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Service was thorough and fast. I was given an explanation of everything done by Rafael. I have been going to Schaumburg Toyota for over 25 years. was thorough and fast. I was given an explanation of everything done by Rafael. I have been going to Schaumburg Toyota for over 25 years. More

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