Rafaelito Rodriguez

We were excited to purchase our new Sante Fe. You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put that in. That was bad enough but the lack of response from Key was terrible. After calling the sales manager and assistant sales manager said they couldn't do anything but would call me back I called the General manager Armando Rodriguez who wouldn't do anything either. His response that while they sent the finance package in without the promised 3 month deferred payments it was our fault for missing it on the forms. We never even got an apology or we'll try to fix it. Not a good start. Don't try to call Hyundai the consumer number doesn't work and email took 5 days to get the we got your complaint but are too busy to respond. I guess the lack of customer service is typical for Hyundai and their dealerships. More

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The Sales people were great. Answered all my questions and concerned and I purchased a vehicle Answered all my questions and concerned and I purchased a vehicle More

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Customer service is excellent the people are nice friendly, exceptional understanding very helpful also very informative friendly, exceptional understanding very helpful also very informative More

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Easy transition to turn in one lease and go to another. Nancy and Raffael most helpful as well as finance manager. Nancy and Raffael most helpful as well as finance manager. More

by CATHERINEGRANT3 Verified Customer Verified Customer

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All of the staff I interacted with was incredible! Made the car buying process so easy! Made the car buying process so easy! More

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Amazing people to deal with, very professional and kind. They really listen to what the buyer wants and needs. They really listen to what the buyer wants and needs. More

by liduina Verified Customer Verified Customer

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I had a great experience dealing with Key Hyundai from Salem. Fabien and crew were great! Salem. Fabien and crew were great! More

by josephdonahue Verified Customer Verified Customer

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Great experience working with Rafi! He made our purchase quick, easy, and fun! Very knowledgeable and helpful. He made our purchase quick, easy, and fun! Very knowledgeable and helpful. More

by Cdeangelo328 Verified Customer Verified Customer

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Raffy was professional, accommodating, pleasant and easy to deal with. Would recommend him/KEY Hyundai of Salem. to deal with. Would recommend him/KEY Hyundai of Salem. More

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I paid for my car to be ceramic coated when purchased ($550) which requires being left inside for 12-24 hours before being driven for it to cure properly. My car was supposed to be ready for pickup at 9A ($550) which requires being left inside for 12-24 hours before being driven for it to cure properly. My car was supposed to be ready for pickup at 9AM on a Saturday morning and it was not ready until about 10:30. This was agreed upon the Wednesday before. When going over the car during delivery, myself and the salesman noted there were a lot of swirls and dirty spots all over the car. Looked like cheap spray wax was used. The interior was still dirty. He sent it back to the detailing department and the car was returned within minutes in the same condition. Service department never put an inspection sticker on either. The low oil level light came on when leaving. I had to add over 2 qts of oil to get it to read on the dipstick. There is sticker on the windshield that shows it was just changed by them before the car was sold. The low tire pressure warning came on. The tires were just replaced by them before the car was sold..I asked for my money back for the ceramic coating but the General Manager said he will not do it. He said I could return for an oil change and they could re-do the ceramic coating but it would take a couple hours (this service does not take 2 hours if done properly). The car was not prepared the day before like I was told it would be and it’s obvious the car was never ceramic coated. I do not trust their workmanship after this experience. I told him I’d get my own oil change done and have the also pay for my own inspection elsewhere, just refund the ceramic coating cost, but he still refused. To be fair, the salesman I had was great. But everyone else who supports him in prepping and delivering the vehicle dropped the ball. There are some good car dealerships out there, but Key Hyundai is not one of them. They’re exactly like all the other greedy dishonest dealerships you’ve heard about. More

by ajulianello Verified Customer Verified Customer

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