Rafy Hatamian | Page 2

I had a number of issues with Pacific BMW. First, the dealership advertised the car’s specifications that it had a sunroof (based on the stock #). I came in to test drive it and it turns out i First, the dealership advertised the car’s specifications that it had a sunroof (based on the stock #). I came in to test drive it and it turns out it didn’t have the sunroof. Rafy wouldn’t lower the price to reflect this missing feature. Rafy said it was a just a mistake and if I didn’t want the car, that I could leave. Second, the car also had a chips on the bumper and Rafy said the car will be sold as is, and no price reduction would be given for those chips. Finally, Rafy said the dealership is too cheap to give us a free key chain for leasing the car. We did not get a key chain. (Keep in mind, I don’t care about the key chain. What I do care about is Rafy’s response and behavior.) These types of responses (above) are horrendous and BMW should be ashamed. I’m sure Rafy is a nice guy as he was nice at times, but in these examples, he was rude, demeaning, and unprofessional. I will not be coming back to Pacific BMW. I invite Pacific BMW to correct these wrongs. More

by arejwanoved Verified Customer Verified Customer

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They went out if their way to help make my dream car come true! I cannot be more grateful and thankful for the team at Pacific BMW. true! I cannot be more grateful and thankful for the team at Pacific BMW. More

by albert_harutyunyan99 Verified Customer Verified Customer

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Rafi was very proactive--had car we wanted to look at right at hand, knew the product and had a great demeanor right at hand, knew the product and had a great demeanor More

by BILL@HOPKINSCONSTRUCTION.COM Verified Customer Verified Customer

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Everything was handled quickly and efficiently and any concerns I had were addressed on the spot. concerns I had were addressed on the spot. More

by SHERRYLARSON Verified Customer Verified Customer

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Friendly and honest. No time wasted and no BS. Very quick approval process. I will transact with the same dealership in the future. approval process. I will transact with the same dealership in the future. More

by arttaz04 Verified Customer Verified Customer

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They were amazing. I have went to them twice for both my 2021 and my 2022 bmw droptop 2021 and my 2022 bmw droptop More

by utaseth Verified Customer Verified Customer

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They did not give a replacement car, the problem with the door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they have run out of replacement cars, whose problems are these?)) More

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good service, excellent customer service, friendly saleman, very appreciate, thank you very much, will come back again saleman, very appreciate, thank you very much, will come back again More

by mikekwok Verified Customer Verified Customer

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Pacific Bmw provided amazing And expedited service. They Pacific Bmw provided amazing And expedited service. They were able to quickly assess my needs and help me immediately and a time sensitive matter. Pacific Bmw provided amazing And expedited service. They were able to quickly assess my needs and help me immediately and a time sensitive matter. Thank you guys for everything. More

by ANNA.GEVORKIAN Verified Customer Verified Customer

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We were very pleased with the efficiency of the transaction in purchasing our new car. Rafy provided excellent service in the purchase of our new 2021 X3 BMW. transaction in purchasing our new car. Rafy provided excellent service in the purchase of our new 2021 X3 BMW. More

by bhike999@gmail.com Verified Customer Verified Customer

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