Rahsaan Jones | Page 17

Mr. Jones; Was exceptional, and very patient in Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. More

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My fiance and I went to Honda to lease a civic, the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the door we were under the impression we had already been approved for a lease since we did a lot of the paperwork over the phone to alleviate time at the dealership. Obviously, that didn't work out as planned. By the end of the night which was past closing time and hours of sitting there, we were told that we were never approved for the lease but approved for financing and since the bank closed before the info was submitted they just "assumed" it would be approved by the bank on Monday morning. They said they would NEVER allow a car to leave the dealership unless they were POSITIVE it would be approved and assured us that numerous people looked over the deal and with there experience and knowledge that it would not be a problem. We were confident that all was well and the car was ours. That was a mistake! It took them TWO WEEKS to call us back and say that the lease was never approved and the options were return the car or finance it for a higher amount. When we agreed to finance it, we showed an e-mail they had sent us about 2 years of free oil changes with the purchase of a vehicle.. They then had the audacity to say the e-mail had to be shown at the date of purchase and they could not honor it. This was after the finance manager said he would love to give it to us as long as he saw the email and would love to use it in a sales pitch. All in all I would have to say that it wasn't a good experience and that it was more of an inconvenience then anything else. I had higher standards for Honda and they did not reach my expectations. More

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I purchased a vehicle at Honda Universe. My salesperson was Rahsaan Jones. It was a great experience. I would recommend Honda Universe and Rahsaan to all my friends. was Rahsaan Jones. It was a great experience. I would recommend Honda Universe and Rahsaan to all my friends. More

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A great experience, thank you very much! I would highly recommend buying a car at Honda Universe to my family and friends. Be sure to see Rahsaan. recommend buying a car at Honda Universe to my family and friends. Be sure to see Rahsaan. More

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Great experience with Rahsaan (Sean) Jones. He found the very specific car we were seeking and worked hard to make the deal! Would highly recommend this impressive young man very specific car we were seeking and worked hard to make the deal! Would highly recommend this impressive young man More

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Rahsaan was very knowledgeable and easy to deal with. My experience at Honda Universe was great because of his excellent service. If I ever have the need to purchase another Honda I would bring my business experience at Honda Universe was great because of his excellent service. If I ever have the need to purchase another Honda I would bring my business here. More

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I pulled into the car lot at honda universe just to look at a bmw that had caught my eye a few days prior. Pulled in just To look at the interior, after getting pleasantly greeted by rahsaan jones in a non at a bmw that had caught my eye a few days prior. Pulled in just To look at the interior, after getting pleasantly greeted by rahsaan jones in a non pressuring and hasseling way and having brief conversation with him about the bmw I went into his office and ended up leaving with a 3 new cars! A honda crv, a nissan altima and a hyundai sante fe! Mr jones was friendly, down to earth and extremely honest and helpful! Definately will come purchase from Honda Universe again! More

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I went to this dealership knowing exactly what I wanted. While other dealerships chose to try and sell me something else when they didn't have my car in stock, the employees at Honda Universe did not. They While other dealerships chose to try and sell me something else when they didn't have my car in stock, the employees at Honda Universe did not. They assured me they can find me the car I wanted and though I had waited a bit in the beginning, once the car was found, the process was swift and I had the car within the week. The salesman I was dealing with drove all the way to Deleware to get me my car and for that I am appreciative. Because I did wait an unexpected amount of time, though it was no fault of their own, I was credited. My experience was unlike any other dealership. I was never "hounded," never felt pressured, and everyone treated me with kindness and answered every one of questions clearly. I love my car and I intend on continuing my service at Honda Universe for service as well as any future purchases! More

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Rahsaan Jones was professional, eloquent, intelligent, and friendly. He listened carefully to what we were looking for and found it easily. We appreciated his patience and kindness. He took the time to and friendly. He listened carefully to what we were looking for and found it easily. We appreciated his patience and kindness. He took the time to answer our questions and explain everything about the car thoroughly, and we never felt rushed. His enthusiasm was infectious. The manager we dealt with, Anthony Maffucci, was equally friendly and helpful. The 2012 CRV we leased was our third Honda, and we would gladly come back to Mr. Jones and Honda Universe in the future. This was one of the best experiences we have ever had in a dealership! More

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