Ralph Sorrentino | Page 2

Super helpful I was able to get the car I wanted so happy! Definitely would come back to purchase another car in the future! happy! Definitely would come back to purchase another car in the future! More

by SJAHLIK Verified Customer Verified Customer

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This has to be the most courteous, professional, and caring dealership around!! :):) I will use no other!! caring dealership around!! :):) I will use no other!! More

by rstephenson1 Verified Customer Verified Customer

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The dealership worked really well for me and I was very satisfied with the employees who supported me during my very first car purchase! satisfied with the employees who supported me during my very first car purchase! More

by MIRANDA RIV Verified Customer Verified Customer

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Great customer service, clean waiting area, friendly and great hospitality, reasonable, more than just business but caring about the customers like friends. great hospitality, reasonable, more than just business but caring about the customers like friends. More

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Kyle has been amazing from beginning to the end. I appreciate his patience with the lengthy loan approval process. Kyle Riley is definitely an asset to the Jim Ellis Group and I look forward to doin I appreciate his patience with the lengthy loan approval process. Kyle Riley is definitely an asset to the Jim Ellis Group and I look forward to doing business with him again. More

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Awesome team. I am completely satisfied . I will definitely return to Jim Ellis to do business here again. I am completely satisfied . I will definitely return to Jim Ellis to do business here again. More

by CHUKOPARA Verified Customer Verified Customer

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Jaylan my awesome sales rep, Mr Ned the FO and Mr Sorrentino the GM was all amazing to work with. They gave me and my son the best buying experience I have ever had. Jaylan deserves to be on the R Sorrentino the GM was all amazing to work with. They gave me and my son the best buying experience I have ever had. Jaylan deserves to be on the Red Carpet receiving the “The Best Excellence Salesmanship Award”. More

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UPDATE: The dealership made this right. Updating this to a 4-star review vs. my original 1-star. Thank you to Ralph Sorrentino for setting this right // ORIGINAL REVIEW: This dealershi Updating this to a 4-star review vs. my original 1-star. Thank you to Ralph Sorrentino for setting this right // ORIGINAL REVIEW: This dealership (and GM as a whole) cares NOTHING about its customers. I purchased a 2018 Tahoe LT BRAND NEW from Jim Ellis and I have had nothing but problems. First I had to replace the A/C Condenser Coil which cost me $1,000 because my VIN just happened to NOT be included in the group of VINs that were covered under warranty for this. Next, I had to replace an engine coil, plug wire, and plug due to "Cylinder 1 Misfiring." This cost me $400! Please explain to me how a BRAND NEW VEHICLE with 50,000 miles needs these types of repairs. I fear that the only option I have is to sell this car and go purchase a Lexus or Toyota because it is clear that General Motors does not put quality control in high regard when building their vehicles these days. It really is sad. More

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I live on the other side of the country and Jimm Ellis people handle the sale like I was right next door. Ben people handle the sale like I was right next door. Ben More

by HOTRODBSA Verified Customer Verified Customer

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Great service. I didn’t have to wait for help. Ordering my car was very easy. I didn’t have to wait for help. Ordering my car was very easy. More

by kalea_miller Verified Customer Verified Customer

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