Ramon Mendoza | Page 49

Reliable Nissan responded

Thanks for the fantastic feedback, Brian! We're thrilled to hear you enjoy the mailed coupons and appreciate our team's care. Your support means a lot to us, and we look forward to continuing to provide you with great service!

Reliable Nissan responded

It’s disappointing to hear about your experience, especially with the communication breakdown from our end. While we're glad that Josh was able to provide helpful updates, it’s clear that we fell short in ensuring you received the proper report and timely communication about your vehicle’s status. This isn’t the level of service we aim to provide, and we understand how frustrating it must have been to have your car in the service center for that long without resolution. We would like the opportunity to address this directly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com to discuss your concerns further and ensure we can improve moving forward.

Reliable Nissan responded

It’s clear from your long history with Reliable that you’ve been a loyal customer, and we’re disheartened to hear about your disappointment this time. We genuinely care about making things right and ensuring that you feel valued by us. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, so he can personally address your concerns.

Reliable Nissan responded

We understand how frustrating it must have been to wait three hours for an oil change and to find that your vehicle's Zaktek protection wasn't applied as expected. Providing timely service and ensuring your vehicle is properly cared for are important to us, and we regret that this wasn’t your experience. To ensure we address these concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He’ll be able to review your situation in detail and make sure it’s handled appropriately moving forward.

Reliable Nissan responded

Thanks for your feedback, Stan! We appreciate you taking the time to share your experience. We aim to provide thorough service, and we understand the waiting time can feel long. We'll use your comments to improve our process and keep costs transparent. Your input is invaluable to us!

Reliable Nissan responded

Thanks, Dave! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we look forward to taking care of your car again in the future!

Reliable Nissan responded

Lisa, we’re thrilled to hear about your positive experience with Ramon! It’s great to know he was able to alleviate your stress and get your repair covered quickly. Thank you for sharing your feedback; it motivates us to keep delivering excellent service!

Reliable Nissan responded

We're thrilled to hear you found our updates helpful! Keeping you informed is our priority, and we're glad you appreciated it. Thank you for your kind words and support!

Reliable Nissan responded

Thanks for the fantastic review, Danny! We’re thrilled to hear you had a great experience with the visor replacement and oil change. Your satisfaction is our priority, and we look forward to serving you again soon!

Reliable Nissan responded

Thank you for your kind words and for trusting us with your vehicle! We’re glad to hear that you’re consistently satisfied with the quality of our service. However, we understand your concern about the wait time, even with an appointment, and we sincerely apologize for any inconvenience this may have caused. We’re always looking for ways to improve efficiency while maintaining the high level of care you expect. If you have any further suggestions or concerns, please feel free to reach out. We truly appreciate your feedback and look forward to serving you again!