Ramon Mendoza
Ramon Mendoza at Reliable Nissan

Ramon Mendoza | Page 49

Service Advisor

Reliable Nissan

9951 Coors Boulevard Northwest
Albuquerque, NM 87114

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4.5
543 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

543 Reviews

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543 Reviews of Ramon Mendoza

December 01, 2024

Dealership Rating
Employee Rating

Best customer service would recommend coming back outstanding performance.. I’ve had Nissan over 7 years. More

by Pochoa2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Garcia , Nick Anaya, Steve Vigil

Dec 02, 2024

Reliable Nissan responded

Thank you for your fantastic review! We’re thrilled to hear you’ve had such a positive experience with our customer service and performance. Your loyalty over the years means a lot to us. We look forward to welcoming you back soon!

November 30, 2024

Dealership Rating
Employee Rating

Had an open recall and a lot of way past due routine maintenance done. It was expensive but I'm glad to have it done. More

by KAREN.MEDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Reliable Nissan responded

Thanks for your feedback, Karen! We're glad to hear you took care of your open recall and maintenance. While it can be an investment, we believe in the importance of keeping your vehicle safe and reliable. We appreciate your trust in us!

November 30, 2024

Dealership Rating
Employee Rating

Service was great, everything is in working order thanks to mich for the great service! More

by CHRIS11ALB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Garcia , Nick Anaya, Steve Vigil

Dec 02, 2024

Reliable Nissan responded

Thanks, Chris! We're thrilled to hear you had a great experience. Mich is indeed a rock star! Your feedback motivates us to keep delivering top-notch service. Looking forward to seeing you again!

November 28, 2024

Dealership Rating
Employee Rating

Reliable Nissan always has terrible customer service and the services for Nissan are always overpriced. More

by caraydo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 03, 2024

Reliable Nissan responded

We strive to provide excellent service at competitive prices, so it’s disappointing to hear that you feel we’ve fallen short. We’d like the opportunity to address your concerns in more detail. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

November 28, 2024

Dealership Rating
Employee Rating

Better communication would be appreciated. Better transparently. Better sense of urgency. Better description of what is happening. More

by romeorc93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 03, 2024

Reliable Nissan responded

We understand how important clear communication, transparency, and urgency are when it comes to your service experience. To ensure your concerns are fully addressed and to provide further assistance, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 25, 2024

Dealership Rating
Employee Rating

Took my car in to get serviced and they had my car out way quick. Great experience! More

by Aperea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Garcia , Nick Anaya, Steve Vigil

Nov 26, 2024

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our quick service. Your satisfaction is our priority, and we look forward to seeing you again!

November 23, 2024

Dealership Rating
Employee Rating

I really like using your dealership. I did take my car when I was using it and my daughter did the same when she had it. However, I am disappointed because you are including a surcharge More

by mgsaavedra15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Reliable Nissan responded

Thank you for your feedback. We’re glad to hear you enjoy using our dealership. We apologize for any confusion regarding the surcharge and appreciate your input. We’re committed to transparency and will work to improve our communication moving forward. Your satisfaction is important to us!

November 23, 2024

Dealership Rating
Employee Rating

They had my vehicle for longer than one day, which was not expected. They never called me to inform me it was going to stay overnight, either. When I got to my vehicle, my phone holder was broken into two More

by MjDUNlaP75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Nov 26, 2024

Reliable Nissan responded

We also regret hearing about the issue with your phone holder and the lack of follow-up after your inquiry. This is certainly not the level of service we strive to provide. We would like to resolve this matter as quickly as possible, so please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com, and he will work with you directly to address your concerns.

November 23, 2024

Dealership Rating
Employee Rating

The process of setting up appointment was easy and employee was curious, along with day of appointment everyone involved was professional and kind. More

by JBert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that you found the appointment setup easy and that our team made a positive impression. We strive for professionalism and kindness at every step. Looking forward to seeing you again!

November 23, 2024

Dealership Rating
Employee Rating

I had an oil change last week. The technician did not put the dipstick back in correctly. I have oil all over my brand new driveway and had to bring my car back in to fix the leak. More

by KARENROMERO2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Reliable Nissan responded

Karen, we understand how frustrating it must have been to deal with oil on your driveway and to rearrange your schedule. This is certainly not the standard of service we strive for, and we take your feedback seriously. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com so we can ensure that everything is addressed properly and avoid any future issues.

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