Ramon Mendoza
Ramon Mendoza at Reliable Nissan

Ramon Mendoza | Page 50

Service Advisor

Reliable Nissan

9951 Coors Boulevard Northwest
Albuquerque, NM 87114

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4.5
515 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

515 Reviews

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515 Reviews of Ramon Mendoza

October 17, 2024

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Employee Rating

Excellent customer service , honest and very good at letting me know about due services to maintain my vehicle in prime conditions More

by FRANK2VG8080
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Esparza, Manny Garcia , Nick Anaya, Steve Vigil

Oct 21, 2024

Reliable Nissan responded

Frank, thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience with our customer service and that we could help keep your vehicle in top shape. Your satisfaction means a lot to us!

October 16, 2024

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I set up the appointment and it went as I was told it would be with the airbags on the truck. More

by Blmoe
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Recommend Dealer
Yes
Oct 21, 2024

Reliable Nissan responded

Thanks for sharing your experience! We're thrilled to hear that your appointment went smoothly and met your expectations. It's our goal to provide clear communication and excellent service. Looking forward to serving you again!

October 13, 2024

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Horrible sales Manager Sammy was no help. I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure ou More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Sammy Saavedra , Cesar Chavez, Steve Vigil

Oct 15, 2024

Reliable Nissan responded

We understand how frustrating it can be when your vehicle does not meet expectations, especially after your recent purchase of the 2024 Titan. It's concerning to hear about the delays in service and the lack of communication during this process. Your feedback about Sammy and Ramon not providing the support you needed is valuable to us. We want to ensure that your concerns are addressed effectively. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

October 11, 2024

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He told me it would be 409 and when I came to pay it was over 800 More

by pegasus7451
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Recommend Dealer
No
Oct 15, 2024

Reliable Nissan responded

It's important to us that our customers feel informed about their service expenses. We appreciate your feedback, as it helps us improve our communication and transparency. For further assistance regarding this matter, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 11, 2024

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I prefer going to Reliable versus anywhere else. I like the mailed coupons and the people seem to care. More

by Brian
Service Price Transparency
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Recommend Dealer
Yes
Oct 14, 2024

Reliable Nissan responded

Thanks for the fantastic feedback, Brian! We're thrilled to hear you enjoy the mailed coupons and appreciate our team's care. Your support means a lot to us, and we look forward to continuing to provide you with great service!

October 10, 2024

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I was not satisfied with the services. I had to keep calling the manager Steven to request a report on my vehicle, he provided me an invoice which I already received. I never received the More

by M.A.C
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Steve Vigil

Oct 21, 2024

Reliable Nissan responded

It’s disappointing to hear about your experience, especially with the communication breakdown from our end. While we're glad that Josh was able to provide helpful updates, it’s clear that we fell short in ensuring you received the proper report and timely communication about your vehicle’s status. This isn’t the level of service we aim to provide, and we understand how frustrating it must have been to have your car in the service center for that long without resolution. We would like the opportunity to address this directly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com to discuss your concerns further and ensure we can improve moving forward.

October 10, 2024

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I am so disappointed in Reliable , I have purchased 5 New Vehicles, I will never recommend Reliable again and I will let everyone one I know to stay away. I sold yellow page ads for 32 years and I am fri More

by CISNEROSLEON76
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Recommend Dealer
No

Other Employees Tagged: Paul Bateman, Kasadi Deskin, Sammy Saavedra , Steve Vigil

Oct 14, 2024

Reliable Nissan responded

It’s clear from your long history with Reliable that you’ve been a loyal customer, and we’re disheartened to hear about your disappointment this time. We genuinely care about making things right and ensuring that you feel valued by us. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, so he can personally address your concerns.

October 10, 2024

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Manager does not make sure your vehicle is getting the right service. Waited 3 hours for an oil change. Also exterior and interior wasn’t protected with zaktek protection which is included with car payme More

by SHUUKES42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kasadi Deskin, Dominic Salazar, Laura Myers, Sammy Saavedra, Sophia Salazar, Manny Garcia , Nick Anaya, Reece Robinson, Steve Vigil, Joshua gallegos , Kenyon Sullivan

Oct 14, 2024

Reliable Nissan responded

We understand how frustrating it must have been to wait three hours for an oil change and to find that your vehicle's Zaktek protection wasn't applied as expected. Providing timely service and ensuring your vehicle is properly cared for are important to us, and we regret that this wasn’t your experience. To ensure we address these concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He’ll be able to review your situation in detail and make sure it’s handled appropriately moving forward.

October 10, 2024

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60,000 mile service of all major components was preformed. Three hour waiting period. to get complete service seemed excessive. Total cost higher than expected since I did not need oil change More

by STAN.WROBEL
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Recommend Dealer
Yes
Oct 11, 2024

Reliable Nissan responded

Thanks for your feedback, Stan! We appreciate you taking the time to share your experience. We aim to provide thorough service, and we understand the waiting time can feel long. We'll use your comments to improve our process and keep costs transparent. Your input is invaluable to us!

October 10, 2024

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Great service they took really good care of my needs thanks for great service on my car. More

by Mr.Dave1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 11, 2024

Reliable Nissan responded

Thanks, Dave! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we look forward to taking care of your car again in the future!

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