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Randall Cates
Randall Cates at Riata Ford
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Randall Cates | Page 3

Service Director

Riata Ford

10507 US-290
Manor, TX 78653

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4.7
45 Reviews
4.7

45 Reviews

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45 Reviews of Randall Cates

September 15, 2023

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Employee Rating

These guys are amazing! Awesome Job! They installed Evans Coolant of which is a specialty. Thanks More

by Nikki
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Henry, JD Brooks, Dorothy Metcalf, NOE AVILA, Richard Heuser, Scott Jordan , Chris Amaya, TRAVIS GUERRERO, Kevin Hopper, Nick and Mason

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Sep 18, 2023

Riata Ford responded

Thanks for your business and your time to give us some feedback. John Henry and Chris Amaya do an amazing job and work well together. We look forward to an opportunity to serve you again.

September 01, 2023

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Jon Henry kept me informed and up to date threwout my whole service visit even though backorder parts he made it as easy as possible and the whole Riata service team! More

by TNH
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya

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Sep 06, 2023

Riata Ford responded

Thanks for the feedback for your recent service work at Riata Ford. Jon Henry is very dedicated and tenacious about the work he is doing for your vehicle. The team will update you with any update, and ensure the paperwork is clear and transparent as well. Thanks for choosing Riata Ford as your service dealer, and we look forward to your next visit.

August 31, 2023

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Amazing service with an amazing staff! No place in would rather take my vehicles for service. More

by JDBRKS
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Recommend Dealer
Yes
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Sep 01, 2023

Riata Ford responded

Your business and your time are very important. We work with our techs consistently to make sure our processes are providing the best service and products available. We appreciate your loyalty to Ford and to the Riata Ford dealership. Thanks for your rating.

August 17, 2023

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The service crew at Riata Ford is wonderful. They got my vehicle in and out quickly and fixed/checked everything I asked for. If you're looking for a service facility, give these guys a try. I h More

by UVALDERANCHES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya

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Aug 21, 2023

Riata Ford responded

We sincerely appreciate your loyalty to the brand and to Riata ford. The team works like a well oiled machine between departments if necessary. Your business and your time are important, and we use your feedback to do a check and balance against our processes. Thanks again.

August 16, 2023

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The efficiency of the people on the dealership was incredible, everybody was so helpful on everything. More

by JGARCIA67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Henry, JD Brooks, NOE AVILA, Richard Heuser , Chris Amaya, Lennis (Delores) Cassanova, TRAVIS GUERRERO, Nicolas Hinostroza Paredes, Kevin Hopper

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July 28, 2023

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Brought my Bronco in and got right on it and it was fixed within an hour, first class service More

by DALEWALBRECHT
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Recommend Dealer
Yes

Other Employees Tagged: Marri Stokes, John Henry, JD Brooks, Dorothy Metcalf

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Jul 28, 2023

Riata Ford responded

Dale, thanks for your review and feedback o your recent Riata experience. The team runs like a well oiled machine, and will work hard to fix any issues or concerns you may have. Thanks so much for your business.

May 27, 2023

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Oscar was terrific taking the time to check out an issue with my new car as well as explaining and resetting the computer More

by BARTOCCI62
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Recommend Dealer
Yes

Other Employees Tagged: Michael Jackson, Jeff Ledesma, JD Brooks, Mike Jones , OSCAR GONZALEZ MORIN

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May 11, 2023

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Riata Ford has earned my business. Professional and efficient work is always delivered. Thank you Riata Ford and your service team More

by SEGURAOSCAR86
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Recommend Dealer
Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya, Kevin Hopper

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April 03, 2023

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Went in to have work done on car got nothing done no good!!!why set an appointment More

by TBERACING
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya, Lennis (Delores) Cassanova, Nicolas Hinostroza Paredes, Chris

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Apr 12, 2023

Riata Ford responded

We want to offer Mobile pickup and delivery for you. Please call the Executive Team at 512.407.3582, and we will make arrangements with you.

March 21, 2023

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Best dealer around. I will always return to Riata Ford for my service and car buying needs. More

by RACHELANNMOREHOUSE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marri Stokes, John Henry, JD Brooks, Monica Kinas , Chris Amaya, Ryan Fisher, Kevin Hopper, Kevin Wood

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