Randy Jackson | Page 2

Service was terrible. Apparently they are understaffed and too lazy to call people with appointments to reschedule when they are over two hours behind. Apparently they are understaffed and too lazy to call people with appointments to reschedule when they are over two hours behind. More

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Parts department amazing. Sales decent, service poorly staffed been dealing with service repair issue for more then 6 months and it's warranty work. Service department is not Sales decent, service poorly staffed been dealing with service repair issue for more then 6 months and it's warranty work. Service department is not equipped to service vehicles they sell. They don't follow up with customer or return calls when they say they will. More

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Matthew was very professional, knew what he was talking about, worked very hard to get me exactly what I need. The service department is honest and dependable, they make everything right! about, worked very hard to get me exactly what I need. The service department is honest and dependable, they make everything right! More

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I have been using this shop for many years. I won’t take my car anywhere else. I always encourage others to use this shop as well. The Service Manager, Randy Jackson, is a rare gem and an honest and highl my car anywhere else. I always encourage others to use this shop as well. The Service Manager, Randy Jackson, is a rare gem and an honest and highly knowledgeable man; a combination that’s hard to find. No matter how busy the shop is Randy always takes the time to greet me and personally thank me for my business. In my latest visit Service Advisor Hunter Boyer promptly greeted me with a great smile and upbeat attitude. Advisor Mamie Sells was also instrumental in my service and was very friendly as always and answered my questions. The service was fast and thorough as usual and Hunter went over everything with me in detail at the end. It’s hard to put into words the quality of this shop and the peace of mind they bring. I recently started a new job and there is Hyundai dealer within two mile of my work and Wilson Country Hyundai is over 30 miles away. Due to the extremely close proximity and for the sake of time I can’t believe it but was actually considering going to the other shop just for oil changes. When I called for the appointment the Service Manager there answered and right off the bat there was an issue with scheduling (a problem I never have with Wilson County) and I didn’t appreciate his attitude and did not feel comfortable taking my car there. I would rather make the long drive to Wilson County. Wilson County Hyundai Service is the best!!!! More

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Excellent sales, service, quality and management Superior in customer service, quality and overall professionalism! I recommend Wilson County Hyundai to anyone looking to purchase a vehicle! This typ Superior in customer service, quality and overall professionalism! I recommend Wilson County Hyundai to anyone looking to purchase a vehicle! This type of dealership seems to be more and more rare and one that I certainly desire and want to reward! More

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Knows How To Keep A Client! My car at the time needed extended service & I was frustrated about having to leave my car for a couple of days. Randy Jackson (Service Mgr) and his t My car at the time needed extended service & I was frustrated about having to leave my car for a couple of days. Randy Jackson (Service Mgr) and his team quickly got me a loaner (2019 Hyundai Tucson) and got me out the door. After driving the Tucson, I fell in love. Several months prior, Randy had introduced me to Rob Crockett in sales. After driving the Tucson, I called Rob & asked what my options were. Within 24 hours, Rob got the exact Tucson I asked for (down to the very last detail). When I came back in Tom Harmon requested my loan from my preferred lender & helped make the process seamless. 48 hours after receiving a loaner, I was driving away with my brand new Tucson! I've worked with Wilson County Hyundai for years. They know how to satisfy a client and they know how to keep a client! Thank you to Randy and his fantastic service team for all their work with me over the years & for introducing me to my new ride. Thank you to Rob for giving me exactly what I asked for in an insanely short amount of time. And thank you to all the staff at Wilson County Hyundai for knowing how to keep a loyal client satisfied! More

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Best dealership ever From the minute I walked in it was the best experience ever. Rob Crockett made me feel like we’ve known each other for years. He listened to what I wa From the minute I walked in it was the best experience ever. Rob Crockett made me feel like we’ve known each other for years. He listened to what I was looking for, answered all of my questions. Even gave me information about things I should know, but didn’t ask. This is the 2nd car I have purchased from there,and Rob is genuine.Not just a salesman, someone who loves what he does. Rob is awesome and so is the rest of the staff there. They go over everything from beginning to end. I will never buy a car from any other dealership. Thanks Rob for being awesome. Cheryll C More

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Love this Dealership! These guys are truly the best. They always go out of their way to make the customers happy. Anytime I have an issue, they’re prompt to take care of it These guys are truly the best. They always go out of their way to make the customers happy. Anytime I have an issue, they’re prompt to take care of it. Sales was awesome! Audree Langford and Terry Johnson were absolutely amazing! Thank you for helping me get my issue fixed and I WILL definitely be back again for another sale. Also, thanks to Megan in service. She was very helpful and made things easy in repairs. Great job! More

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Excellent. Everything was great. A pleasant buying experience. Andrew and Rob worked to structure a fair deal without any pressure. Tom did a great job with our Everything was great. A pleasant buying experience. Andrew and Rob worked to structure a fair deal without any pressure. Tom did a great job with our finance options. Couldn't be more pleased. Randy and Mamie in service are great to work with and this is our second Hyundai from this dealership. More

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Best byuying expereience ever. Every team member was professional, friendly, no pressure, and enjoyable to work with. Rob Crockett was the best sales person I have ever had the plea Every team member was professional, friendly, no pressure, and enjoyable to work with. Rob Crockett was the best sales person I have ever had the pleasure to work with in the automotive business. This is how all auto dealerships should be operated. Best Hyundai dealership in Middle Tennessee by far. No need to shop anywhere else. More

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