Randy Josefik | Page 2

Woodfield Lexus made my car buying experience really smooth. My salesman Dan Rosen along with the tech team were very knowledgeable and helpful. Thank you to everyone for everything!! smooth. My salesman Dan Rosen along with the tech team were very knowledgeable and helpful. Thank you to everyone for everything!! More

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It was a pleasure working with Greg and randy as well as yasmine in finance. It was a smooth and friendly experience I think Lexus gx is a great car yasmine in finance. It was a smooth and friendly experience I think Lexus gx is a great car More

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Randy was amazing to deal with...I purchased the car over the internet and he made it so easy...and I had the car shipped to the Boston area...trustworthy and was honest with any wear and tear the vehicle ha the internet and he made it so easy...and I had the car shipped to the Boston area...trustworthy and was honest with any wear and tear the vehicle had... More

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Internet out of State Purchase Purchased over the internet a used Lexus from Woodfield Lexus and the vehicle was shipped to my home today just as Randy Josefik had represented. An a Purchased over the internet a used Lexus from Woodfield Lexus and the vehicle was shipped to my home today just as Randy Josefik had represented. An awesome experience and Randy made everything so easy and was honest and trustworthy with any wear and tear the vehicle had. I would definitely purchase another vehicle from Woodfield Lexus. More

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Straight forward buying experience Buying my CPO GS350 here was very straightforward and easy. A great buying experience that I would recommend to anyone in the area looking to buy a Le Buying my CPO GS350 here was very straightforward and easy. A great buying experience that I would recommend to anyone in the area looking to buy a Lexus. More

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Awesome car buying experience! This was our first time in a Lexus dealership, and boy did they WOW us! Our salesperson was Randy Josefik. Just outstanding customer service! He found This was our first time in a Lexus dealership, and boy did they WOW us! Our salesperson was Randy Josefik. Just outstanding customer service! He found us the perfect vehicle that fit into the lease special that Woodfield Lexus was offering. He took his time with us and gave us a few test drives, and answered all of our questions thoroughly. He made our buying experience the best we've ever had. Randy is a great asset to Woodfield Lexus. He definitely made us feel like part of the Lexus family! And it doesn't end there! Yasmine in financing was awesome as well! Answered all of our questions and explained all of our finance options without being pushy at all. Very impressed with Woodfield Lexus. In addition, Derek did a wonderful job explaining all of the features in our new Lexus! Programmed our phones into the system as well! These Lexus employees are passionate about customer service, and passionate about their product. Professionals from the front desk personnel, to our salesperson, to finance, to the cashiers! Come see for yourself! Quality people, and a quality product! More

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Promising start turned into 3500 dollar nightmare repair I live in CT and was looking for the right car and was willing to drive/fly far to get it. I found the 330ci at WOODFIELD LEXUS and knowing it was a l I live in CT and was looking for the right car and was willing to drive/fly far to get it. I found the 330ci at WOODFIELD LEXUS and knowing it was a long trip to make, I had lots of specific questions for them regarding the condition of the car. Everything from the condition of the breaks, tires, to inner parts like the serpentine belt, valve cover gasket and idler pulley, etc. For every question, I was met with the same answer: "Yasin, it's a very nice car and if there was anything wrong, our mechanics would have found it during their very thorough inspection". Purchasing from a very reputable dealership was an important factor - so naturally I take their word. Upon getting back to CT - approximately 1000 miles later, but over the course of 3 days, the electrics fail, whilst the engine overheats. Upon getting the car serviced, it turns out it was due to a very worn idler pulley tearing up as well as a very worn serpentine belt needing replacement. I reached out to Woodfield (Randy), to then be informed that I was over the 500 mile warranty mark - so no help could be extended. I was told that that was typical for these BMW's - "nice car, but many problems". Except, I was informed that I was getting an awesome car in great shape. I had to pay the 350 dollar repair. A few days later the car started dripping an immense amount of oil prompting me to find a certified BMW mechanic to give the entire car a thorough inspection as I no longer trusted that the information on the car's condition I'd received was accurate. The mechanics discovered that whilst mostly mechanically and aesthetically sound, the car had been poorly maintained. Not only did the car need significant work to rectify the oil situation due to significant wear and tear on the valve cover gasket, oil pan, and oil filter etc, but they also found the following were in dire need of replacement: engine mounts, transmission mounts, front control arm brushings, both rear strut with mounts and hardware. Oil issues was a big flag I waved when Lexus Woodfield informed me that there had been oil seepage, but that it had been taken care of - again, I quote “if there was anything wrong, our mechanics would have found it”. To save the engine and ensure the car would be in driving condition, the repair totaled an additional 3500 dollars. When I confronted the salesman, he told me straight up that he was just the sales guy and couldn’t help me - informing me that I had to reach out to head of used cars. I was also told that they had sold me the car in good faith, so therefore couldn’t take responsibility for the flaws I was seeing - also indicating that I had driven 1000 miles. Whether 200 or a 1000 miles, it was clear that with the condition the car was in, it was an accident waiting to happen. I tried calling several times - but every time I got through to his voice answering machine. Despite leaving messages, my calls weren’t returned. I couldn’t get a hold of him. An unfortunate situation for me, feeling that I had been sold a car that should clearly have had significant repairs prior to the sale, which were instead passed on to me. I'm sure Woodfield didn't sell me the car knowing it had flaws, but there simply wasn't a thorough enough check and they refused to help now that the situation turned to be worse than expected. The biggest surprise to me is that this service came from a 5-star dealership. This review is to chronologically document the process of what happened. Yes, in my opinion, this is not the service I expected, and am still hopeful that they will see this as encouragement to do right by me. If they choose to stand by their decision, then it's up to the reader of this review to decide whether this action is fair or not. More

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Jason and Randy Both Jason Joop and Randy Josefik were attentive to my service concerns and questions relating to my 2016 NX200T. They were patient and informative. Both Jason Joop and Randy Josefik were attentive to my service concerns and questions relating to my 2016 NX200T. They were patient and informative. I appreciate their expertise. More

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Quick & Easy As always, Randy Josefik was extremely helpful with a question I had while I waited for the service to be completed. His genuine concern and knowledge As always, Randy Josefik was extremely helpful with a question I had while I waited for the service to be completed. His genuine concern and knowledge was instrumental in our purchase of this Lexus - and is the reason we'll return when we need another vehicle. More

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Extremely Satisfied I am extremely satisfied with my sales experience at Woodfield Lexus and Randy. Randy spent a lot of quality time and was very patient to answer al q I am extremely satisfied with my sales experience at Woodfield Lexus and Randy. Randy spent a lot of quality time and was very patient to answer al questions and to keep me informed of the progress of the sale from purchase to delivery as the Lexus I purchased was in transit. This is my second purchase form Woodfield Lexus and they have earned my support in the areas of Sales, Service and Customer Satisfaction. I also need to thank a few of the Service Writers that have taken excellent care of myself and my previous Lexus, Mike Evans and Sean Horvath. They and the Service Department are part of the reason I returned to Woodfield Lexus and remain a loyal customer. More

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