Randy Kawanna
Randy Kawanna at Southlake Nissan
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Randy Kawanna | Page 3

Nissan Service Manager

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
783 Reviews

I have been in the automotive industry for 34 years, from East Chicago, In and now reside in Crown Point, In, love all animals, enjoy motorcycle riding, fishing, love football.

Dealership Experience

20 yrs, 3 mos

Industry Experience

36 yrs, 11 mos

Languages Spoken

English English

4.7

783 Reviews

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783 Reviews of Randy Kawanna

January 25, 2024

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Employee Rating

The service department is so awesome! Always so helpful, efficient, and informative throughout the whole process! Grateful to have such a great service department to go through! More

by marguadalupe
Service Price Transparency
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Recommend Dealer
Yes
Jan 25, 2024

Southlake Nissan responded

Hi marguadalupe, Thank you for your kind words! We're delighted to hear that you had an awesome experience with our service department. We strive to be helpful, efficient, and informative, and we're grateful for the opportunity to serve you. If you ever have questions or concerns, feel free to reach out. We appreciate your feedback and look forward to assisting you again in the future!

January 10, 2024

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Incredible customer service. You can easily tell that the service department cares deeply about your needs! I have never felt sold by this team of professionals. I will not ta More

by Kamodeo98
Service Price Transparency
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Recommend Dealer
Yes
Jan 11, 2024

Southlake Nissan responded

Hi Kevin, thank you for the kind words! We're delighted to know that you had an incredible experience with our service department. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need assistance in the future, feel free to reach out. Safe travels, and we look forward to serving you again!

January 06, 2024

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Randy Kwana is the best Service Manager hands down! I purchased many vehicles over many years due to him. More

by pennypen1062
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Recommend Dealer
Yes
Jan 08, 2024

Southlake Nissan responded

Hi pennypen1062, Randy is indeed pretty great! Thank you for the wonderful 5-star review. We greatly appreciate you being a loyal customer to us for many years! If you every need anything in the future please don't hesitate to reach out! Have an amazing day!

December 29, 2023

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Went for check up, oil change/rotation came home with backup light still out. Called and still no call back. Sadly I've bought 2 cars from them, I really feel used! More

by Hugsfromheaven
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Recommend Dealer
No
Dec 29, 2023

Southlake Nissan responded

Hugsfromheaven, we are sorry to hear about your recent experience with our Southlake Nissan Service Department. If you could please call Randy our ( Nissan Service Manager) (219) 947-1600 or email (randyk@southlakemail.com). We strive for 100% customer satisfaction here at Southlake Nissan. We would like to get your issue taken care of, and turn your experience around! Have a great day!

December 26, 2023

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I’m very impressed with the Service Center. Every time I go in I get professionalism to the utmost the people are very professional very kind very attentive. They give you their all the service More

by kevin_dk@att.net
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo

Dec 26, 2023

Southlake Nissan responded

Hi, it's great to hear about your recent visit with our Southlake Service Department. Thank you for the positive review, and all of the kind words. We are happy to hear that we meet all of your expectations, and go above an beyond. Customer satisfaction is our main priority, and we give our all 110% of the time. Have an amazing day, and we hope to see you in the future!

December 15, 2023

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Works well with on all your needs treat you like family Especially Carlos over service More

by terry.baity
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Recommend Dealer
Yes
Dec 18, 2023

Southlake Nissan responded

Terry.baity, thank you for the wonderful review! We are happy to hear the kind words about our Southlake Nissan Service Center! Have a great rest of your day!

December 15, 2023

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When I was a Southlake Nissan they really took care of the things that I needed and got me a very good car thank you all for More

by darnellharris233@gmail.com
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Recommend Dealer
Yes

Other Employees Tagged: Jenna Volikas

Dec 18, 2023

Southlake Nissan responded

Hi Darnell, thank you for the positive review! We are pleased to hear about your recent visit with us! Have a great day, and enjoy your new vehicle!

December 14, 2023

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Everyone is friendly and professional they take very good care of you in a timely manner. More

by motley_jo
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Recommend Dealer
Yes

Other Employees Tagged: Will Broughton, Audrey Love, Keeten Rippy , Alyssa Mariconda

Dec 15, 2023

Southlake Nissan responded

Hi motley_jo, thank you for the positive review. We are pleased to hear about your recent experience at Southlake Nissan. If you need anything in the future please don't hesitate to reach out or stop in. Have a great day!

December 13, 2023

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Excellent service provided, they are always kind and generous. Automatically wash my vehicle without being asked. And also provide me with a military discount whenever applicable. More

by maurice.a.miller75i
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Recommend Dealer
Yes
Dec 13, 2023

Southlake Nissan responded

Hi Maurice, thank you for the positive feedback. We are happy to hear you found the staff kind and generous. Have an amazing day!

December 13, 2023

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Great service staff. Kind and knowledgeable too. Professional and informative. Called with updates and solutions. More

by BRIANANDJOLYNN
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Recommend Dealer
Yes
Dec 13, 2023

Southlake Nissan responded

Hi, thank you for the positive review! We are happy to hear about your experience at our Nissan Service Department. If you need anything in the future, please don't hesitate to reach out! Have a great day.

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