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257 Reviews of Randy Mohrbach
January 28, 2023
Excellent service thanks to Ms Melissa. She kept me informed on parts and rental service was exceedingly great!Thanks ford She kept me informed on parts and rental service was exceedingly great!Thanks ford More
by Hopkinslinda84
Verified CustomerOther Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford
Helpful 
January 22, 2023
I love Sutton Ford. Friendly, reliable, and fast service. I will keep taking my vehicles there. Friendly, reliable, and fast service. I will keep taking my vehicles there. More
by jeanetta79
Other Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford
January 19, 2023
There was a delay, due to a quote for wrong part. They resolved that & gave me a discount for the inconvenience. Other than that, service was great. They resolved that & gave me a discount for the inconvenience. Other than that, service was great. More
by kevinfhall
Other Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford
January 14, 2023
Polite and professional is how the service desk presented their level of communication to me. their level of communication to me. More
by ap_hunt68
Other Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford
December 22, 2022
Service was scheduled quickly and ride home and pick up was very nice very happy with Sutton Ford! was very nice very happy with Sutton Ford! More
by beaandjavi
Other Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford
December 20, 2022
Please beware of this dealership. They prey on vulnerable individuals when promoting different benefits of Ford, such as the Premium Extended Warranty coverage. And then when your 202 They prey on vulnerable individuals when promoting different benefits of Ford, such as the Premium Extended Warranty coverage. And then when your 2020 Ford Fusion that has 56,000 miles on it develops a Tranmission leak, they give you the run around with trying to fix the repairs. For example I called the dealership, and was advised that even though we have a Transmission leak and our car is not driveable we'd have to wait until Next year for a service appointment. Additionally even though we purchased an Extended PREMIUM WARRANTY and we are still covered with the initial Power train WARRANTY, we were advised that we would not be provided with a Loaner vehicle. Even though per the Extended warranty policies the Customer is to pay a $100 deductible for the covered part and a courtesy loaner is included. Although this vehicle is still covered under the Power train warranty, Erik Buikema from Sutton Ford and Currie Motors in Frankfort, Illinois have failed us as Customers. Both Dealerships refused to provide a loaner vehicle. Please note these dealerships are taking advantage of me as a minority, a woman, and a person with a disability. And this is causing immense turmoil and emotional and mental and physical stress. Please note this complaint will also be forwarded to respective municipalities where these businesses are registered, BBB, Federal trade commission, Illinois department of Insurance for Fraud investigation, and the Illinois Attorney General, and the Federal administration of persons with disabilities. Please please be weary of Vulture dealerships as these. Our vehicle was towed to Sutton Ford in Matteso, IL this evening and they still refused to provide us with a Loaner. Furthermore Nate Sutton has spent years in to building a successful dealership and I'm sure that he prides himself on different awards due to his Customer service. I am abhorred. More
by monique613
December 14, 2022
I have had a mutual consumer/business rewarding relationship with Sutton Ford for many years and have always been satisfied with the personal and honesty of car care I get. relationship with Sutton Ford for many years and have always been satisfied with the personal and honesty of car care I get. More
by Linda and Mark Scheel
Other Employees Tagged: Nate Sutton, LaToyta McDonald, Mike Semik, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford
December 12, 2022
Great customer service, I would recommend me to my family and friends I am Very satisfied. and friends I am Very satisfied. More
by kandicenayes
Other Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford
December 07, 2022
Jason was an awesome customer service representative. He makes sure all of my needs were met and ensure that I was satisfied completely He makes sure all of my needs were met and ensure that I was satisfied completely More
by bridjohn82
Other Employees Tagged: Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford , Jason
December 06, 2022
I had a poor service center experience. Not only did the service advisor over charge me which was refunded when I pointed it out. He also quoted me a price for repairing my seat that chang Not only did the service advisor over charge me which was refunded when I pointed it out. He also quoted me a price for repairing my seat that changed with out informing me or getting my approval. I noticed it upon pickup. Disappointing experience especially since I had recently purchased two 2022 escapes for our organization and directed our staff to only bring our fleet of cars here. I'm definitely rethinking that and reviewing all invoices we have gotten. More
by jeffery_war
Other Employees Tagged: Eric Eric
