Randy Oliver
Randy Oliver at Joe Machens Toyota

Randy Oliver | Page 3

Service Manager

Joe Machens Toyota

1180 Vandiver Drive
Columbia, MO 65202

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58 Reviews
not yet
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58 Reviews

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58 Reviews of Randy Oliver

August 29, 2018

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Employee Rating

Good service It was over all good service my only problem was that I did not receive my free car wash at the end, even though I had asked for it. More

by rileycranford03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2018

Joe Machens Toyota responded

Riley, thank you for the feedback! We are happy to know you had a good overall service experience with our team! We do appreciate you!

August 03, 2018

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Employee Rating

Great service!! Ryan is one of the best!! Love bringing my car to machens. They don’t mind my bringing my dog. I like that they provide drinks and the service is top More

by PGLOVER1925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2018

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear you had a great service visit with Ryan! We do appreciate you and your business! Come back and see us!

July 31, 2018

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Employee Rating

Service visit Service completed on time. I used the online service page, and was pleased with ease of use. Waiting area was clean, and snacks were appreciated. More

by one-t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2018

Joe Machens Toyota responded

We are happy to know your service visit was completed on time! Thank you for sharing your positive feedback with us! We do appreciate you and your business! Thanks again!

July 27, 2018

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Employee Rating

Quick and easy The service visit was quick and easy from the phone call to set up the appointment to the going over all that was done and what was needed for the fut More

by HOWE95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2018

Joe Machens Toyota responded

Thank you for sharing your positive feedback with us! We are glad to know you had a great overall service visit with our team! We do appreciate you and your business!

July 26, 2018

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Employee Rating

Worst service They took more than 1:45 mins just for changing oil. They even did not fill my windshield fluid and I ran out while on highway. Very disappointing.... More

by AJAYMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Greg Botham, Matthew Reid

Jul 26, 2018

Joe Machens Toyota responded

We are very sorry to hear you had a less than exceptional service experience. We do strive for quality customer service and appreciate your honest feedback. We are alerting our management team of this situation to investigate further. Again, we sincerely apologize for the service you received during your visit with us.

July 25, 2018

Dealership Rating

Service Excellent service and friendly staff. I wad pleased with every aspect of my visit. Thanks very much to all involved. I appreciate your professionalism More

by mcgrathma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2018

Joe Machens Toyota responded

We are very glad to hear you had an excellent overall experience with our service and team! We do appreciate you and your business! Thank you so much for the great feedback!

July 25, 2018

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Employee Rating

Scheduled an appointment for 20,000 mile service Scheduled an appointment at 12:00 pulled in ten minutes early and waited till 12:15 and still no one helped me. Mind you there was no other cars in th More

by MATTHEWCONYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Dominique Warrick

Jul 26, 2018

Joe Machens Toyota responded

Matthew, we sincerely apologize for your experience. We do strive for quality customer service and will send your review to our management team to investigate the situation further. Thank you for your honest feedback, as it will help us improve for the future. Again, we are very sorry for the inconvenience and frustration during your service appointment.

July 10, 2018

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Employee Rating

Happy customer I have done all recommended maintenance service, & I still love my Toyota Highlander that is such a comfortable ride & so easy to drive & it handles g More

by MKSCHU1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2018

Joe Machens Toyota responded

Thank you for the positive feedback! We are glad to know you had a great experience with our service and still loving your Highlander! We appreciate you and your business!

July 10, 2018

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Employee Rating

Most organized and courteous service on earth In all my years as a car owner, I've never come across an outfit like Machens!! I dreaded making the call to have my airbags replaced, due to a recall More

by BECKYTHEAUTHOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2018

Joe Machens Toyota responded

Becky, thank you so much for the kind words about our dealership and positive feedback! We are glad to know you had a comfortable and overall excellent experience with us! We do appreciate you and your business!

July 04, 2018

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Employee Rating

First service of our new tacoma Did what was expected. Was done in a timely manner and to our expectations. Didn't take too long. Will be back again for our next scheduled appt. More

by sherripruett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2018

Joe Machens Toyota responded

Sherri, thank you for the positive feedback! We are happy to know you had a great service experience! We appreciate you!

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