Randy Tucker

I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

by dhillonmk123 Verified Customer Verified Customer

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As a repeat customer, I would like to share my recent experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to John and his sales mgmt., team to request that the dealership did NOT drill holes in the front bumper fascia to install the front tag bracket. They stated they would try to handle that request, and apparently, within hours of the unit coming off the truck, someone drilled the holes and installed the bracket, even though no other PDI steps appeared to be completed. Upon inspection of the vehicle, I observed a minor paint blemish that was not caught at the factory that even had a piece of metal in it. Randy worked it out with the body shop to address that. Part of the order included a DIO trailer hitch. This requires bolting the hitch on, as well as using FDRS to learn in a new trailer module on the CAN bus. I was told that that the body shop was going to install this as well. Earl coordinated this for me as I also had his team swap out the factory wheels for some other take-offs. When I came to pickup the vehicle, I asked Earl if the body shop had actually programmed the trailer module, so he walked over and was told that it was. I also inspected (so I thought) the paint blemish repair, and although not perfect, I was willing to live with it. The following Saturday, I hooked up a small trailer, and sure enough, the lights did not work, and the Sync4 system did not acknowledge the trailer. I worked it out with Earl to bring it back, and he had one of his guys do the necessary FDRS work that the body shop did not do correctly. Apparently subbing this work to the body shop instead of the service team did not save the dealership any money after all. Fast forward another week or so (today), I took the Bronco to Performance window tint in Annapolis to tint the side windows and install PPF on the lower rockers/doors. Before starting the PPF, they observed the poor refinish of the passenger side door that was performed during the blemish repair to include what looks to be paint or clear coat runs on the entire length of the lower side of the door panel (I had missed this due to the sunlight, and how low it was on the door). They didn't even want to put the PPF on because of this. I returned back to the body shop and pointed this out to them, and agreed to take care of it. So I will be dropping it off again next week. It is frustrating that a simple blemish that I would have been OK if they has used touch up paint to repair, has now impacted the finish on the entire door. So needless to say, I am quite disappointed in the performance of the body shop and its impact on a vehicle I was really looking forward to taking delivery of. That said, I am still a dedicated customer of Koons Annapolis and always enjoy working with Randy (have a couple additional fleet deals in the works), as well as Earl & Mike M. in service. More

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Randy was prompt, understanding and met the needs of our organization in purchasing a 15 passenger van. He accommodated my requests and went the extra mile to make sure we were able to make things happen! organization in purchasing a 15 passenger van. He accommodated my requests and went the extra mile to make sure we were able to make things happen! I am grateful to have found an amazing dealership and salesman. More

by DIANE LANE Verified Customer Verified Customer

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Nice easy to do business with small dealership. Great customer lounge to use while there Great customer lounge to use while there More

by RANDYSPARROW Verified Customer Verified Customer

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The guest who attended to me by name Darrick was amazing. i was able to drive out with my car with no stress Same day i was able to drive out with my car with no stress Same day More

by eyongtebid Verified Customer Verified Customer

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They are very responsive and easy to work with. Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have everything we need. More

by MBERG2 Verified Customer Verified Customer

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I told Randy what I was looking for and he found it for me thanks me thanks More

by COUCHRA Verified Customer Verified Customer

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Team did a great job helping us get the truck and out the door -excellent door -excellent More

by wcraig.short Verified Customer Verified Customer

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Michael Alesandrini is the #1 ranked GM in America according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. More

by Marty#1 Verified Customer Verified Customer

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usually good but last time was horrible, waited 3 hrs and finally had to ask where my truck was even after this was a scheduled appointment. No communication, and got my truck back with greasy fingerprints a finally had to ask where my truck was even after this was a scheduled appointment. No communication, and got my truck back with greasy fingerprints all over it , and a scratch in the hood. Very dissapointed, and the place was a mess that day. More

by RFBIGBUCK Verified Customer Verified Customer

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