Raushanah Smith-Williams | Page 2

I am writing to share my disappointment regarding a recent service experience at ALM Hyundai West in Lithia Springs. I brought my car in for service and asked them to also diagnose a blind spot monitor recent service experience at ALM Hyundai West in Lithia Springs. I brought my car in for service and asked them to also diagnose a blind spot monitor message. When I finally got the vehicle back, the passenger side mirror was no longer functional (it no longer folds or tilt) and the window teim was broken. When I returned to the dealership to address this new damage caused during or after their service, the Matthew dismissed the concern, claiming it was going to stop working eventually, and refused to fix it. Was also told the mirror replacement was $1800. It is incredibly frustrating to have a car return from a service center in worse condition than when it was dropped off, only to be told it would've eventually went out. I would caution others to be very careful when trusting this service department with their vehicle. More

by Kslim6 Verified Customer Verified Customer

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Great customer service! ! Understanding, being patient and taking care of my issues with no problem!! ! Understanding, being patient and taking care of my issues with no problem!! More

by kbryant1105 Verified Customer Verified Customer

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OUTSTANDING WORK AND VERY PROFESSIONAL I LOVE IT THEY WILL TAKE CARE OF YOI GOOD PLACE TO SHOPFOR A NEW CARE!!!! WILL TAKE CARE OF YOI GOOD PLACE TO SHOPFOR A NEW CARE!!!! More

by gmarcella73 Verified Customer Verified Customer

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Tie Hill is one of the best salesmen I’ve ever worked with. He is the definition of Mr. MakeItHappen. The dealership as a whole is also very friendly and efficient in their work. with. He is the definition of Mr. MakeItHappen. The dealership as a whole is also very friendly and efficient in their work. More

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Appointment easy to make, arrival was quick, waiting area conducive to remote work, maintenance done promptly, good communication from service rep, portal was easy to access and informative, entire process w conducive to remote work, maintenance done promptly, good communication from service rep, portal was easy to access and informative, entire process was well designed More

by ntomasin Verified Customer Verified Customer

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People ate nice and service is great. I will continue to get my car serviced there. Thank you I will continue to get my car serviced there. Thank you More

by mst624 Verified Customer Verified Customer

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Great service. They were consistently kind, and the attention I received was prompt and personalized. They were consistently kind, and the attention I received was prompt and personalized. More

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Horrible experience. Please avoid at all costs. Very unprofessional. Really hate I purchased from them. Please avoid at all costs. Very unprofessional. Really hate I purchased from them. More

by 1031andrew Verified Customer Verified Customer

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My dealer was very nice and helpful and I appreciate everything that he did for me everything that he did for me More

by lisacummings207 Verified Customer Verified Customer

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I've been going to this dealership since it was Hyundai now ALM. The service was and is always great! The staff is exceptional and they make you feel welcomed while you're waiting for car to be serviced. M now ALM. The service was and is always great! The staff is exceptional and they make you feel welcomed while you're waiting for car to be serviced. My service advisor Ms. Reid, Ms. Williams and Mr. Jameel provides EXCELLENT service. Thumbs up to the service technicians as well! Everyone always take the time to answer any questions or concerns. Thank you to an amazing, outstanding team!!!! More

by viv1reid Verified Customer Verified Customer

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