Raven Ramclam

MONECA is great and very helpful. She catered to our needs and we are happy with our car. Andy, also assisted us and is very knowledgeable and helpful She catered to our needs and we are happy with our car. Andy, also assisted us and is very knowledgeable and helpful More

by sherifaubak Verified Customer Verified Customer

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I was a few days from traveling out of state and the vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from Nissan detailing a class action settlement that extended the warranty coverage efor the vehicle’s CVT transmission. * The ONLY reason I ended up going to Kelly Nissan in the first place was that the service department at Western Avenue Nissan, which is located across the street from their showroom/sales office, was closed. After driving over to the service building, I was told by someone (an employee or another customer, perhaps?) who was parked to the side of the main service bay door, that they’d closed early that day and that I could come back the next morning. Even though the Western Ave.’s service department was closed for the day, I was still in need of service and so off I went. I then pulled into the much larger, much cleaner and more pleasant Kelly Nissan dealership in Oak Lawn, IL. * Mr. Cuevas at Kelly Nissan was kind, refreshingly helpful and informative, especially after I had just been lied to my face by a different Nissan dealership’s employee who’d reviewed VIN/vehicle info on his computer at my request and stated my stated issue was not covered due to my warranty having “expired in 2023.” *** Western Ave Nissan in Chicago, IL, is not trustworthy and their finance/service manager reaffirmed my distrust for dealership service of any of my family’s vehicles. *** Kelly Nissan salvaged my negative experience with Nissan car dealerships, perhaps even saving the Nissan brand from a customer lawsuit had I not discovered that my warranty was still valid and a mere 3 days from expiration when I’d walked in to Kelly Nissan that very same day. * Mr. Cuevas wished me a safe trip out of state and advised that if the issue persisted the in next two days, that he’d be off work that following day but I could come back in and they’d good take care of me if I was needed to bring the car back before I left town. I would ask that this survey also serve as a formal complaint against Western Ave Nissan in Chicago. More

by AFISHBK Verified Customer Verified Customer

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Amber was very polite and knowledgeable. She's a great example of outstanding customer service. She's a great example of outstanding customer service. More

by Heavona Verified Customer Verified Customer

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I was very pleased with my experience at Kelly Nissan. I feel like I got a fair deal both on my trade in and the purchase of new vehicle. If I buy another Nissan it will be from Kelly Nissan. I feel like I got a fair deal both on my trade in and the purchase of new vehicle. If I buy another Nissan it will be from Kelly Nissan. More

by KIMMYG4 Verified Customer Verified Customer

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I had a great experience I was very impressed with there services I will call for service again services I will call for service again More

by sherinebrownanderson50 Verified Customer Verified Customer

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Very good experience easy to work with and left very happy . Would recommend to anyone looking for a car happy . Would recommend to anyone looking for a car More

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