Raven Ramclam | Page 2

I was a few days from traveling out of state and the vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from Nissan detailing a class action settlement that extended the warranty coverage efor the vehicle’s CVT transmission. * The ONLY reason I ended up going to Kelly Nissan in the first place was that the service department at Western Avenue Nissan, which is located across the street from their showroom/sales office, was closed. After driving over to the service building, I was told by someone (an employee or another customer, perhaps?) who was parked to the side of the main service bay door, that they’d closed early that day and that I could come back the next morning. Even though the Western Ave.’s service department was closed for the day, I was still in need of service and so off I went. I then pulled into the much larger, much cleaner and more pleasant Kelly Nissan dealership in Oak Lawn, IL. * Mr. Cuevas at Kelly Nissan was kind, refreshingly helpful and informative, especially after I had just been lied to my face by a different Nissan dealership’s employee who’d reviewed VIN/vehicle info on his computer at my request and stated my stated issue was not covered due to my warranty having “expired in 2023.” *** Western Ave Nissan in Chicago, IL, is not trustworthy and their finance/service manager reaffirmed my distrust for dealership service of any of my family’s vehicles. *** Kelly Nissan salvaged my negative experience with Nissan car dealerships, perhaps even saving the Nissan brand from a customer lawsuit had I not discovered that my warranty was still valid and a mere 3 days from expiration when I’d walked in to Kelly Nissan that very same day. * Mr. Cuevas wished me a safe trip out of state and advised that if the issue persisted the in next two days, that he’d be off work that following day but I could come back in and they’d good take care of me if I was needed to bring the car back before I left town. I would ask that this survey also serve as a formal complaint against Western Ave Nissan in Chicago. More

by AFISHBK Verified Customer Verified Customer

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Amber was very polite and knowledgeable. She's a great example of outstanding customer service. She's a great example of outstanding customer service. More

by Heavona Verified Customer Verified Customer

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I was very pleased with my experience at Kelly Nissan. I feel like I got a fair deal both on my trade in and the purchase of new vehicle. If I buy another Nissan it will be from Kelly Nissan. I feel like I got a fair deal both on my trade in and the purchase of new vehicle. If I buy another Nissan it will be from Kelly Nissan. More

by KIMMYG4 Verified Customer Verified Customer

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I had a great experience I was very impressed with there services I will call for service again services I will call for service again More

by sherinebrownanderson50 Verified Customer Verified Customer

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Very good experience easy to work with and left very happy . Would recommend to anyone looking for a car happy . Would recommend to anyone looking for a car More

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