Ray is Awesome!
!! Great experience buying a used car!!! First Rate in customer service,product,and speed doing the transaction
!! Great experience buying a used car!!! First Rate in customer service,product,and speed doing the transaction
More
by patriciashea2003
Jun 03, 2026 -
City Volkswagen of Chicago responded
It’s fantastic to hear Ray provided outstanding service and a quick buying process for your used Volkswagen. Enjoy your new ride and let us know if there’s anything else we can help with.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Good experience, Ray Cotto was very helpful and
personable. Helped get the car financed quickly All employees helpful.
personable. Helped get the car financed quickly All employees helpful.
More
by drgnman71
May 28, 2026 -
City Volkswagen of Chicago responded
Thanks for sharing your positive experience with Ray and our team. We’re glad the financing process was smooth and everyone was helpful. Enjoy your Jeep and thanks for the five-star rating.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
My partner and I have been looking for a second vehicle
for a long time, but sporadically. It wasn’t an emergency so we did a lot of research and narrowed down our search to a few vehicles we were interest
for a long time, but sporadically. It wasn’t an emergency so we did a lot of research and narrowed down our search to a few vehicles we were interested in.
We were essentially looking for what anyone else is-the best mix of features, style, condition/mileage, warranty, price, and also experience.We decided we’d like an Atlas or Atlas Cross Sport.
After spending far too much wasted time and energy at the VW downtown Chicago, we weren’t giving up on an Atlas overall but we were completely over the whole experience buying and took a break. (Yes, it was that bad.)
Without going on about our negative experiences, we can easily say our experience at this VW location was phenomenal. We had the cars we requested waiting for us before we arrived. Matt the manager was awesome and Ray our salesman was warm, funny, and a joy to be around. He was also super patient and kind to us while we were considering a few options and then essentially flipped the budget and our needs. Every employee here was friendly and respectful. I really carefully consider my options for big purchases but when I know something is right, it’s right- everything about our vehicle purchasing experience felt *right*.
Thanks Ray and everyone at Scala VW!
More
by Malissa Gene
May 14, 2026 -
City Volkswagen of Chicago responded
We’re glad our team could turn your search into a smooth purchase of your VW Atlas Cross Sport after previous frustrations. It was a pleasure working with you and Ray to find the perfect fit for your needs. Enjoy the drive, and let us know if there’s anything we can help with.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Went in looking for a car and met Ray Cotto and Matt.
All I can say it was the best experience I could ask for. They were friendly, professional and listened to all my needs... and I walked out with the
All I can say it was the best experience I could ask for. They were friendly, professional and listened to all my needs... and I walked out with the car I wanted.
More
by crisscperez
May 11, 2026 -
City Volkswagen of Chicago responded
We’re thrilled that Ray and our team provided such a positive experience and helped you find the perfect used Volkswagen Tiguan. Enjoy every mile in your new ride. We look forward to assisting you again.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Ray cotto sold my Atlas today.
He and Austin were awesome. Super helpful. Very knowledgeable, worked with me.
He and Austin were awesome. Super helpful. Very knowledgeable, worked with me.
More
by Tyler Kirsh
Apr 30, 2026 -
City Volkswagen of Chicago responded
We’re delighted Ray could offer such helpful and knowledgeable assistance with your new Volkswagen Atlas purchase. Enjoy every moment behind the wheel. Thank you for sharing your positive experience.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
I’ve purchased multiple vehicles from this dealership,
and working with Ray again only reinforced why I keep coming back. He was patient, straightforward, and genuinely focused on helping me make the righ
and working with Ray again only reinforced why I keep coming back. He was patient, straightforward, and genuinely focused on helping me make the right decision — not just closing a deal.
What I really appreciated was the transparency. We walked through everything honestly, including the good and the not‑so‑good, and there was never any pressure or games. He took the time to answer questions, explain options clearly, and respected my priorities throughout the process.
Buying a car can be stressful, but [Name] made it feel calm and collaborative. If you’re looking for someone who values long‑term relationships and treats you with respect, I’d absolutely recommend asking for him.
More
by glocolon
Apr 30, 2026 -
City Volkswagen of Chicago responded
Thank you for choosing us again for your used Jeep Cherokee. We’re pleased Ray provided a transparent, pressure-free experience and took time to address all of your questions. We look forward to assisting you on your next visit.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Ray and Rob did a great job - communication was easy and
quick, it’s why I’ve been a 4x repeat customer with City VW!
quick, it’s why I’ve been a 4x repeat customer with City VW!
More
by aguy
Apr 23, 2026 -
City Volkswagen of Chicago responded
We appreciate your continued loyalty as a four-time Volkswagen customer. It’s great to hear Ray and Rob provided clear and efficient communication throughout your visit. Thank you for choosing Volkswagen again.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Ray was great and took car of my way and I on separate
occasions within 3 months of one another. Thanks for the professionalism with a smile
occasions within 3 months of one another. Thanks for the professionalism with a smile
More
by ChicagoCar
Apr 23, 2026 -
City Volkswagen of Chicago responded
It’s fantastic that you returned for service on your Volkswagen Tiguan twice in just a few months, and that Ray delivered professional, friendly care each time. We appreciate your trust in us. We look forward to assisting you again.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
ray cotto was great , it was quick friendly and I walked
out happy. With my new car.
out happy. With my new car.
More
by camartin130
Apr 22, 2026 -
City Volkswagen of Chicago responded
Thank you for the five star rating! We’re delighted Ray provided efficient and friendly service so you could walk away happy with your pre-owned Volkswagen Taos. Enjoy every mile in your new car!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Great experience great people .
I'd recommend them to family and friends. Thank you very much.
I'd recommend them to family and friends. Thank you very much.
More
by Pat
Apr 22, 2026 -
City Volkswagen of Chicago responded
It’s wonderful to hear you’d recommend us to friends and family. Ray and our team are delighted your used Volkswagen purchase went smoothly. Thank you for your trust.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com