"Overall it was a great experience. The service was very..."
Overall it was a great experience. The service was very good and the process was fast. They really make you feel like part of the Mazda family.
"Ray is the Best Service advisor there ( don't use anyone els"
I used him 3 times, every time he promised that he would call be he did, and I always felt like the info he gave me on the repair was truthful and fair.
WARNING, After visiting there in February of 2020, it does not appear that Ray works here anymore & my last 3 trips to the car dealer, unfortunately I got Jeff Heckman, which has been the complete opposite experience. He does not call you back when he says he will, promises to schedule an appointment and did not ( I have proof of this ) & promised to help take care of a broken part which I came in and they did not.
- Ever since the new Service manager change ( Farzad Aleem ) & the new service center employees, this place has suffered in quality. I would not go back.
"The best adviser "
Ray and Randy are always very professional, honest, and fair. I have two vehicles that I service here and I wouldn't take them anywhere else! Their prices are competitive and I trust their technicians.
"Very professional and helpful."
Would recommend the Mazda Service in Catonsville to everyone. The Staff (Ray Grewe) are very professional and helpful. Since 2014, I've always had great customer service, and won't go anywhere else for all my Mazda Service needs.
My experience was smooth from the inception to getting my keys! It started with Nicholas (my salesperson), who was patient, kind and knowledgeable. It ended with Joe (Business Manager), who sealed the deal, despite getting a workout (he did the thing!). I have to mention the awesome service department; Ray and his team are the kindness people and the new waiting area, with the assortment of beverages is much appreciated.
Other Employees Tagged:
, Nicholas Campagna