Raymond Underwood | Page 4

Customer BEWARE! My wife and I brought our Cr-V here for a part recall and in the process of installing the replacement part the service department damaged our vehicle My wife and I brought our Cr-V here for a part recall and in the process of installing the replacement part the service department damaged our vehicle. When we called their attention to the damage, they proceeded to put us through a classic, month-long game of run around. Which included a host of downright contradictions and poor communications before they denied responsibility for the damage. Its also worth mentioning that my family and I have been bringing our vehicles to this location for over 15 years. Based on reviews we found on Yelp and Facebook, I guess they don't care about their reputation and maybe we've been dodging bullets all along. Nonetheless, we will be spreading the word with our families, friends and colleagues. Anyway, very unethical car dealership!!! Be very wary!! Message me for dates, pictures and names of employees involved with this incident. We documented everything. More

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Service Issue I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise t I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise to bring it in on Monday. When i arrive on Monday, i was asked if i had a appointment, i stated yes. The cs rep started to act like i had no appointment until i show her the email. I ask for a car and was denied, even when i was offer a car for a day by the person that dealt with me by email and by phone call. I was offered a ride to the train station, which was nice. I was advised to call when i am on my way back towards the area of the dealership. 40 mins before my arrival tobthe area of the dealership i called. The lady on the phone got smart with me. I told the lady i was on my way back and will be at the train station at 3:01pm. The driver that was assigned to pick me up was 40 mins late, due to he got lost. He stated his gps had failed to work and went to the wrong train station. When we finally arrived to the stop the cs rep was rude, told me i had to go to the cashier. Then the cashier got nasty, seem to got lost as to where my paperwork and keys were, until another rep told her where it was. I dont know why i was treated differently then from a customer who buys a car from you all. Yes, i brought my car in Arizona, but as a honda owner, i should be treated as if i was a customer of your dealership and nothing less. More

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Deceptive and unethical repair work. I experiences Unethical and unfair attitude and deceptive repair work of my vehicle. Honda of Lisle was responsible for alignment of my vehicle as I l I experiences Unethical and unfair attitude and deceptive repair work of my vehicle. Honda of Lisle was responsible for alignment of my vehicle as I left the car for that purpose. They did not fix the problem and charged fee for doing nothing. More

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Excellent, and just a pleasant purchasing experience. My wife and I just purchased a 2015 Accord from the Honda Superstore of Lisle, Illinois. Our sales representative was Ms Debbie Pierce. She made our p My wife and I just purchased a 2015 Accord from the Honda Superstore of Lisle, Illinois. Our sales representative was Ms Debbie Pierce. She made our purchase a very pleasant experience with her comprehensive knowledge of the Honda product. We were able to get the exact model, color and options that we were looking for, along with a price that my wife and I actually felt was very fair. We had a very quick and friendly experience with Mr Brad Mitchell of the finance department and we then spent more time with Ms Pierce on the programming and operation of our new Accord. Debbie was very patient with us, and was very helpful with the sophisticated electronics, and other features of which we had no knowledge. This was our first new car purchase in eight years and at that time, we purchased a 2006 Honda Pilot. We shall recommend Honda Superstore of Lisle, Ms. Debbie Pierce and Mr. Brad Mitchell to all our family and friends and/or anyone that asks about my purchase at this dealership. We would like to give a special recognition to Mr Bob Anderson of the service department for all his help and expert advice on the servicing of our '06 Honda Pilot. More

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Originally I brought in a Honda for a check engine lights issue and decided to do an oil change and tire rotation while there. Unfortunately, a problem occurred with one of the TPMS when the tire pressure issue and decided to do an oil change and tire rotation while there. Unfortunately, a problem occurred with one of the TPMS when the tire pressure was checked and it needed to be replaced. At first, the service department put the blame on a metal cap on the stem. However, after Ray Underwood investigated the incident and understood why I felt the cap should not have been removed if it was corrrded to the stem, the Service Department agreed to fix the problem at no charge and replace the temporary tire I had been using When I returned for the free repair I was treated just the same as someone paying for a repair. In addition, they even delivered a freshly washed van back to me within a very reasonable time period. More

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