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Rebecca Watkins
Rebecca Watkins at Jones GMC
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Rebecca Watkins

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

Contact Me
4.8
29 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

1 yr, 5 mos

Languages Spoken

English English

4.8

29 Reviews

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29 Reviews of Rebecca Watkins

April 21, 2024

Dealership Rating
Employee Rating

Nice waiting area for customers. Very thoughtful with the work on the auto service. Prices and time requirements see to be a little excessive. This is of set to some extend by thorou More

by JOHNDEEREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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Apr 22, 2024

Jones GMC responded

John, Thanks for sharing your thoughts about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

April 05, 2024

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Employee Rating

Took my 2020 Colorado in for transmission flush been 3rd day should have been done first day still there today not happy at all I'm coming to get it weather fixed or not More

by Thompsonjack886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Johnson, Nicole Thompson

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Apr 08, 2024

Jones GMC responded

We're sorry that you didn't have a completely satisfying experience, Jack. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Starla Shaw Jones GMC Management Team (731) 925-4923

April 03, 2024

Dealership Rating
Employee Rating

Was there to get a tire repaired for over an hour - not happy about that!!!! More

by ALLOWKAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2024

Jones GMC responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and you can call (731) 925-4923 and ask for Starla Shaw. Thank you again for your input, and we hope to hear from you soon. Jones GMC Management Team

March 29, 2024

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Employee Rating

I always have Excellent service at Jones Buick GMC! Nicole always takes care of my vehicle and takes the time to listen to my concerns. More

by ckirkpatrick1
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Spencer Westbrooks, Christian Arnold

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Mar 30, 2024

Jones GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well with Nicole and truly appreciate your feedback! Jones GMC Management Team

March 19, 2024

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Employee Rating

Everyone at the Dealership was courteous and friendly. Would highly recommend them. Thank you again. More

by Mr. Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson, Spencer Westbrooks

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Mar 19, 2024

Jones GMC responded

Mr. Rob, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones GMC Management Team

March 17, 2024

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Employee Rating

The life time warranty is very hard to work with it’s almost a joke. Put an engine in my car and there’s an issue with it from the start and no one wants to address it. Tried to ask service manager about More

by Cricket1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Johnson

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Mar 20, 2024

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Starla Shaw Jones GMC Management Team (731) 925-4923

March 15, 2024

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Employee Rating

I was very pleased with how friendly and helpful the service was I will be using Jones again. More

by Cindymhicks76cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer Westbrooks

Helpful
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Mar 16, 2024

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

March 15, 2024

Dealership Rating
Employee Rating

Love all those girls in the service department always taking care of me and my truck. More

by Luma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Jetton, Carla Bizzell, Anthony Benton, James Gray, Adam Johnson, Nicole Thompson, Spencer Westbrooks, Chris Christiansen, Christian Arnold

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Mar 16, 2024

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

March 09, 2024

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Employee Rating

Did not look at my car until a week after my scheduled appointment. Also left multiple messages without getting a returned call. More

by Lcm
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Mar 13, 2024

Jones GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Starla Shaw Jones GMC Management Team (731) 925-4923

March 06, 2024

Dealership Rating
Employee Rating

Friendly helpful and efficient. Always have a good experience with the service department. Do not keep you waiting any longer than they have to More

by jnsbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 06, 2024

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

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