Renata Starbranch | Page 8

Disappointed that I had to fight so hard for something that was sold with the vehicle. In the end colonial made it right and replaced the tire but disappointed I had to fight so hard for something that sh that was sold with the vehicle. In the end colonial made it right and replaced the tire but disappointed I had to fight so hard for something that should not have been sold on vehicle. More

by reid1589 Verified Customer Verified Customer

Report | Print

Always a pleasure when I take my truck to Colonial. From start to finish they crush it! From start to finish they crush it! More

by JOEDONOVAN0 Verified Customer Verified Customer

Report | Print

She was excellent! Customer service was fantastic. She kept me informed with frequent updates on my vehicle Customer service was fantastic. She kept me informed with frequent updates on my vehicle More

by CSJENNIN65 Verified Customer Verified Customer

Report | Print

Great service worked to get warrantee coverage quick turnaround will return again for service when needed turnaround will return again for service when needed More

by MCFREEMAN100 Verified Customer Verified Customer

Report | Print

Everything was terrific! I say the same thing after every time i go there!! A great, pleasant atmosphere. I say the same thing after every time i go there!! A great, pleasant atmosphere. More

by RDEFELICE Verified Customer Verified Customer

Report | Print

Customer service was great. They accommodated everything I asked for and kept in touch throughout the process. They accommodated everything I asked for and kept in touch throughout the process. More

by JMARSHALL728 Verified Customer Verified Customer

Report | Print

The service man who helped me was very nice and receptive. I always feel like I get exceptional service and hospitality at colonial Cadillac receptive. I always feel like I get exceptional service and hospitality at colonial Cadillac More

by SSDYBOWSKI Verified Customer Verified Customer

Report | Print

Renata is OUTSTANDING. She is the very best person you can see in this service department She is the very best person you can see in this service department More

by BILLYC7 Verified Customer Verified Customer

Report | Print

Great atmosphere at Colonial. Everyone friendly,courteous and professional. Renata is awesome. She’s a model for customer service agents Everyone friendly,courteous and professional. Renata is awesome. She’s a model for customer service agents More

Report | Print

We live in Michigan. After visiting with cousins who live near Boston, we were traveling to Virginia to see other family members when the 'check engine' light came on. Kn After visiting with cousins who live near Boston, we were traveling to Virginia to see other family members when the 'check engine' light came on. Knowing we shouldn't drive the car for 10 hours with something wrong, we searched for a nearby Cadillac dealer in hopes they would get us in and diagnose the problem. Sure enough, the service manager said he wanted to help and would get us in to determine what was wrong. Once the problem was diagnosed and Renata confirmed they had the new part needed to fix the problem, she gave us an update and suggested a few places where we could have lunch while the car was being fixed. Shortly after we returned from lunch, Renata said the car was not only fixed, but they washed the outside and vacuumed the floor inside. What could have been a miserable experience was made much better by the service team. Thanks! More

by CHUCK MANIACI Verified Customer Verified Customer

Report | Print