Renee LaFiura

Nutley Auto Kia responded

Takeerah: As I already stated --- we have truly reached a low point in our society when anybody would refer to others as "incompetent human beings". This has nothing to do with a lack of honesty, transparency, accountability competency on the part of our team. The work we performed was diagnosed properly and any subsequent issues would have never been discovered without that repair. We also performed a Service Campaign and a Factory Recall issued by Kia Motors America in 2022 and 2023. In fact, there is a very good chance that had the computer update been performed in 2022 you may not be in this situation. I learned as a child "sometimes the truth hurts". Your truth must be extremely painful. You owe $16,000 more than you vehicle is worth and your vehicle has not been properly maintained resulting in a failed engine. You also failed to let us know that your vehicle has been serviced at another shop 5 times in the past year -- what were the issues and why not let us know? If you demand accountability I suggest you look elsewhere. We are very proud of the business we operate and will lean on the 7000+ reviews posted by our customers. Sincerely, Jim Russomano, Owner

teachfree8 responded

The misdiagnosis of my vehicle not only inconvenienced me but also eroded my trust in your establishment's professionalism and competency. As a paying customer, I expect honesty, transparency, and accountability from the services I engage with. Unfortunately, my experience with Kia Nutley has left me questioning the integrity of your establishment and the quality of your services. My dissatisfaction stems from the misdiagnosis of my vehicle, which not only inconvenienced me but also revealed a concerning lack of professionalism and competence on your part. Moreover, the dismissive attitude displayed towards my legitimate grievances raises troubling questions about the possibility of racial bias within your establishment. As a member of a marginalized community, I cannot help but wonder if my experience would have been different had I not been a person of color. Like i said you all are crooks and racist scammers. You nor your staff were helpful and you know that. How does a bill go from$600 to $6,000. You and your staff are incompetent human beings. I would think twice before doing business with this unethical organization.

teachfree8 responded

Im not reading your xx. You are scammers, point blank period. Your long dissertation is ignored as your an unethical entity and you will reap what you sew. Kick rocks your whole staff are crooks just like you.

teachfree8 responded

Many reviews say the same thing about your company. You charge people for an issue that you never fix Then you play dumb after the customer pays in cash. Customer drives home and the issue arises. U then say oh sorry its actually 6000 for repairs. 10 times the said amount and the problem was never fixed to begin with. You try to then lead someone to buy a car from you. Youre scammers. BUYER BEWARE OF KIA NUTLEY. Bad business. Awful people.

Nutley Auto Kia responded

Unfortunately your misguided accusation and inaccurate assessment of the facts will not repair or replace your vehicle. If I were in your position I would be angry just not with Nutley Auto. You may want to bring your vehicle back to the dealership that has been servicing (or not) your vehicle for the past few years. These issues did not just occur with your 1st visit to Nutley Auto at 109,000 miles.