Renee LaFiura | Page 2

My experience was stress free and within my budget. Everyone was very nice. I would use this dealership again and highly recommend them. Everyone was very nice. I would use this dealership again and highly recommend them. More

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Ive had my Kia Sportage for 4 months now and I wanted to take some time to recognize the team over at Nutley Kia for the one of the best experiences I've had at a dealership. I started by coming in and take some time to recognize the team over at Nutley Kia for the one of the best experiences I've had at a dealership. I started by coming in and checking out a used Kia Sportage that I had seen on the Nutley Kia website. Ulises Contreras showed me around the car and I came by the next day to make my offer. Unfortunately he wasn't in when I went to make my offer and Maria Heredia Disla helped me put a deposit down on it that evening. The next day Ulises and the manager at the time Tony DeNivo assisted me with the purchase of that used Kia Sportage. There was no pressure from Ulises and the agreement was made that day. Peter Zamora the business manager also made the paperwork process effortless to go through. About 3 weeks into having the car in my possession and showing the car to a family member, I noticed some cracks on the spoiler wing of the car. I hadn't been in any accidents or had anything fall on the car so I wasnt sure how those had gotten there. Around that time, I had received a message from Ulises letting me know that registration and title were ready for pick up. Ulises was not there that day as discussed but I did mention the cracks to Tony and he had Renee LaFiura the GM look them over. She had Randal Ellis the Service Manager also take a look at them. They turned out to be stress cracks. After looking into this, they confirmed that having this fixed would be covered under the warranty so after two months of going back and forth with Renee and the service team on having the part ordered and shcheduling my appointment, the day finally came to drop off my vehicle. It was a busy day and Randal was asssiting with checking in customers. We ran into the technician who I believe worked on my car, John Vita who mentioned he had an appointment that same day and wanted me to come in the next day. I worked my schedule to drop off that day so I appreciate him for getting the work in before he left for the day. The car was returned to me that same evening, washed and with my new rear roof window spoiler wing. I want to thank everyone who's made this process effortless and effective. My partner and his brother were left with great feelings about this establishment and the process of purchasing a vehicle here as well. Especially after accompanying me to other dealerships that did not have this level of service and warmth. Thank you again to the Nutley Kia family. Thank you to the Russomano's for putting a great team together. Happy Holidays. More

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Fantastic old school dealership. Reminded me of buying a car back in the day when most of the dealerships were family owned and practically right in your backyard. No popcorn machi Reminded me of buying a car back in the day when most of the dealerships were family owned and practically right in your backyard. No popcorn machines, no waiting areas for someone to come help you, no back and forth for hours trying to settle on things. Everyone was so friendly and helpful every step of the way. Shout out to Nick Lima for taking such good care of me throughout the purchase. I highly recommend anyone in the market for a new Kia or perhaps a used vehicle to start at Nutley Kia and save yourself the hassle. Keep up those great tv commercials Jim and Anne, without that commercial I would have never found my way to Nutley Kia! More

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This is my second vehicle leased from Nutley Kia and both times it has been a great experience. My sales person Nick Lima was very honest, knowledgeable and personable. Best pricing around and great custome times it has been a great experience. My sales person Nick Lima was very honest, knowledgeable and personable. Best pricing around and great customer service. More

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I have always had the best experience with Nutley Kia, they make me feel like I am part of the family. Everyone is so professional and they always make me feel comfortable with every new vehicle that I h they make me feel like I am part of the family. Everyone is so professional and they always make me feel comfortable with every new vehicle that I have had and the process is easy. More

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From start to finish there was simplicity and transparency and not one ounce of pushiness as I asked manY questions. Best dealer experience I’ve had with any vendor ever. Highly recommend transparency and not one ounce of pushiness as I asked manY questions. Best dealer experience I’ve had with any vendor ever. Highly recommend More

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They have a sense of the community. Everyone we dealt with made us feel comfortable. Extremely excellent customer service. Everyone we dealt with made us feel comfortable. Extremely excellent customer service. More

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In the recent quest for my ideal SUV for ski trips, I had the opportunity to test drive various brands. After a thorough search, I finally settled on a 2023 Kia Sportage, a decision guided by the exceptional the opportunity to test drive various brands. After a thorough search, I finally settled on a 2023 Kia Sportage, a decision guided by the exceptional service provided by Mitch at Nutley Kia. Mitch's level of customer service truly set him apart. From our first interaction, his comprehensive knowledge about the Kia cars and SUVs and his passion for helping customers made the whole process enjoyable. Mitch was able to address all my questions about the vehicle, explaining how its features would enhance my long trips. One of the things that impressed me most about Mitch was his remarkable patience. Throughout my car buying journey, he never rushed me into making decisions. Instead, he made sure I was fully informed and comfortable with my choice. His respectful and non-pushy attitude certainly contributed to the pleasant buying experience. During the factory order and financing process, Mitch demonstrated transparency and professionalism. He walked me through all the options, ensuring I understood all the details to secure the best possible deal. The closing process was also a breeze with Mitch's and Matt's (finance manager) assistance. They meticulously explained the paperwork, making sure every aspect of the agreement was clear. This detail-oriented approach removed any potential stress, leaving me with nothing but excitement about my new purchase. Even post-purchase, Mitch's commitment to excellent customer service was evident. He ensured I was fully acquainted with the Sportage’s features and has remained accessible for any further inquiries. In conclusion, Mitch at Nutley Kia provided an exceptional car buying experience. His dedication, in-depth knowledge, and excellent customer service skills truly shone. I highly recommend him to anyone considering buying a Kia. With Mitch's assistance, you are in good hands. More

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Everyone at the dealership was wonderful. Ulises was our salesman. He made the whole process feel quick and easy. He was very professional and knowledgeable. My fiancé and I were so impressed Ulises was our salesman. He made the whole process feel quick and easy. He was very professional and knowledgeable. My fiancé and I were so impressed with the Sorento and the K5, we wound up getting both vehicles. We are so happy with our experience and have already recommended Nutley Kia to some family and friends. More

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Amazing staff Tony, Theresa, Renee, welcoming and kind. Juel, my sales person was accommodating. Overall a good experience. Would refer friends and family should there be a need. Juel, my sales person was accommodating. Overall a good experience. Would refer friends and family should there be a need. More

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