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Retanza Grier
Retanza Grier at Jim Ellis Chevrolet
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Retanza Grier | Page 12

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
139 Reviews
4.7

139 Reviews

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139 Reviews of Retanza Grier

February 15, 2023

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Employee Rating

Folks were very helpful in getting me scheduled and completing the work in a timely fashion. More

by bcordell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 16, 2023

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

February 11, 2023

Dealership Rating
Employee Rating

Retanza is great! It's such a pleasure working with her when bringing vehicles in to be serviced, she keeps me updated every step of the way and her energy is positiv More

by Myway
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 12, 2023

Jim Ellis Chevrolet responded

It's great to hear that Retanza was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

February 08, 2023

Dealership Rating
Employee Rating

Jim Ellis was a nice dealership. The staff were very friendly and communicated well about the status of my vehicle. More

by brandonpries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

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Feb 09, 2023

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Brandon, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

February 07, 2023

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Employee Rating

Went for oil change, waited for a long time but didn’t finish. Had to went there a second time to get it done. Purchased a part and repaired at this dealership. Took two days( longer than expected) and ch More

by JOEZHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Loan Pham

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Feb 11, 2023

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 07, 2023

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Employee Rating

They called me and said that my car would be ready on Saturday and it was More

by LIZHUNTER6868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Loan Pham , Sonja Brown, Christian Locklear, Charles Prayor

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Feb 08, 2023

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Liz, please let us know. Expect the Best! Service Manager Mr. David Theriault

January 31, 2023

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Employee Rating

Courteous/ kept me posted on status of repairs. The only negative was that the vehicle was in the shop one week. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 01, 2023

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, Jim, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

January 28, 2023

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Employee Rating

Good service, great communication and guidance, loan if you need to leave your car more days More

by JAV1F3RZGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 29, 2023

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Retanza met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

Dealership Rating
Employee Rating

Great customer service, clean waiting area, friendly and great hospitality, reasonable, more than just business but caring about the customers like friends. More

by Anquenette Yvette Maggard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph Sorrentino , Sam Afeworki, Sam Opara

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Jan 29, 2023

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

January 26, 2023

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Employee Rating

Service was prompt and completed all of the repairs that we needed. Really good experience. More

by Darren.dubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Loan Pham , Sonja Brown

Helpful
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Jan 29, 2023

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business, Darren, and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 25, 2023

Dealership Rating
Employee Rating

When I come I’m provided with great service. Any questions asked are answered. Any concerns I have are addressed. More

by Devin Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 26, 2023

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Devin, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

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