Dealer Reviews
Cars for Sale
Dealer Log In
Rhoel Gray
235 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
Read more235 Reviews
Write a Review
235 Reviews of Rhoel Gray
September 27, 2018
Always great service Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Florida and NJ gives me the opportunity to judge one dealership against another and Rhoel makes the Florida dealership the winner More
by OceanRx
September 20, 2018
Excellent service experience Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only profe Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only professional but the waiting room is very comfortable. I also saw a very impressive situation. There was an elderly gentlemen who had just lost a loved one and seemed confused. He had just been in an accident. A service advisor Moises sat down with him, helped him call his insurance company, explained the damage to the car and worked with the insurance company to get a rental car for him. This is a busy service department, and Moises showed incredible empathy towards this elderly customer. Bravo! More
by taxare
Other Employees Tagged: Moises Marante
June 21, 2018
Exceptional Professional Service This Company provides a real value added benefit. The quality of service/attention to the customer is thoroughly extended. From beginning to completi This Company provides a real value added benefit. The quality of service/attention to the customer is thoroughly extended. From beginning to completion there's a calming exchange of dialog with a well skilled Service Staff. Rhoel Gray & his team are the consummate Managers making us feel the purchase of their product was the final assurance of a successful experience. More
by aa7530
Other Employees Tagged: Bill Emerson
June 09, 2018
Unbeatable service I have worked with Germain BMW for the last 8 years. I have never dealt with a dealership that understands customer service better. From start to fin I have worked with Germain BMW for the last 8 years. I have never dealt with a dealership that understands customer service better. From start to finish... always exemplary service. Mr Grey is the super star of the service department. Courteous, professional and knowledgeable. More
by ddub
Other Employees Tagged: Flavio Galasso, Bill Emerson , Tracy Costantini
April 13, 2018
A good experience Alex did a job of over coming my objections. Pricing fairness, previous experience and did a nice job of bringing me back as a client. Alex did a job of over coming my objections. Pricing fairness, previous experience and did a nice job of bringing me back as a client. More
by Windfeldt
Other Employees Tagged: Bill Emerson , Alex Pope
September 22, 2017
Upgrade to its fullest My recent experience at Germain BMW was pretty amazing to say the least. I was in the market to trade in my BMW and had been itching to get in a take My recent experience at Germain BMW was pretty amazing to say the least. I was in the market to trade in my BMW and had been itching to get in a take a look at what was available. Originally I wanted a 335i or something with a little more power. Ken was immediately able to help narrow down my choices and gave me some options that he knew I would like, just from our short convo. The car he identified was perfect for me and the process wasn't intimidating like I thought it might be. Ken is very meticulous and detail oriented when explaining car features and makes you feel like the most important person in the building. I would recommend Germain BMW and their staff over any dealership I have ever experienced. You feel like family the minute you set foot on the lot. Thanks More
by EdgarBeams6
Other Employees Tagged: Ken Caraglio, Mark Ciocca
April 07, 2017
Purchase and service experiences excellent Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very goo Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very good. Rhoel Gray has been my service rep. and has been consistently helpful. In most every instance the work done has been right the first time. More
by bmwfan
March 24, 2017
Rhoel Gray I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, sma I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, smart and a pleasure to deal with. Keep up the good work. More
by Paul Girard
September 24, 2016
Terrific service! Rhoel Gray is a "Black Belt Service Advisor", great human resource from BMW of Naples FL . I like to send my car with his team. Miguel Del Castill Rhoel Gray is a "Black Belt Service Advisor", great human resource from BMW of Naples FL . I like to send my car with his team. Miguel Del Castillo. More
by Delcastgroup
Other Employees Tagged: Daniel Bocanegra
August 16, 2016
Great experience Even though I purchased my car elsewhere, the service at Germain BMW is excellent. My advisor, Rhoel communicates well with me the entire time and I Even though I purchased my car elsewhere, the service at Germain BMW is excellent. My advisor, Rhoel communicates well with me the entire time and I feel he genuinely want me to be satisfied with my car. More
by brucero40
Dealership Inventory (437 Vehicles)
