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Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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230 Reviews of Rhoel Gray
March 22, 2024
This is the absolute cleanest service area I have found in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had More
by Brad Smith
Other Employees Tagged: Bill Emerson
March 05, 2024
Worker with Rhoel Gray in servicing my BMW's. Very prompt, efficient and a nice guy to deal with. I will always take my vehicles to him when service or repair is needed. Very prompt, efficient and a nice guy to deal with. I will always take my vehicles to him when service or repair is needed. More
by mason7504
February 23, 2024
I have been dealing with Rhoel Gray for the past few years for service-related needs/requirements. Rhoel along with the service department, has continuously. exceeded my expectations. He communicates ve years for service-related needs/requirements. Rhoel along with the service department, has continuously. exceeded my expectations. He communicates very well and always seems to have my best interest in mind. More
by williamrdsx
January 31, 2024
Rhoel Gray handled a routine maintenance service appointment with personal attention and an excellent description of the work. BMW service as it should be. I have owned seven BMWs. appointment with personal attention and an excellent description of the work. BMW service as it should be. I have owned seven BMWs. More
by fred.senn
January 25, 2024
I had a serious situation last. Thursday with a broken lock on my BMW Phone call for service and was told would have to leave and no loaner available Was told not to drive car to Thursday with a broken lock on my BMW Phone call for service and was told would have to leave and no loaner available Was told not to drive car to service station as they could not help that day. After arriving at Germaine first two attempts failed to open door I finally remembered Rhouls name and when he arrived all was taken care of. He solved the problem with grace. Thank you mr Gray More
by Okirrane
