Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs | Page 5

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.4
62 Reviews
4.4

62 Reviews

Write a Review

62 Reviews of Rich Dencs

June 29, 2021

Dealership Rating
Employee Rating

This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More

by monidan5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

monidan, thank you very much for the 5 star review and your feedback. I am very happy that you have such trust in our Service department. See you next time. Jim DaLuga General Manager

June 18, 2021

Dealership Rating
Employee Rating

We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More

by fly0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

fly0929, thank you very much for the review and feedback. I wish you never left the area but really appreciate you making the trip from Oak Park. See you soon. Jim DaLuga General Manager

June 02, 2021

Dealership Rating
Employee Rating

Very professional, Quoted time for service accurate, staff answers questions posed, waiting area clean and comfy, service personnel quite knowledgeable, sales staff willing to help if they are not busy. More

by thojnei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Brilliance Subaru responded

thojnei, thank you very much for the review and your feedback. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

December 30, 2020

Dealership Rating
Employee Rating

I appreciate the friendly professionalism of the entire staff. The service department staff has always given me time to explain my concern about my car before explaining what it might be and how they'll ta More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner , Kevin in service department

Feb 13, 2021

Brilliance Subaru responded

Mike, thank you for the 5 star review and your feedback. I am glad that you have confidence in our Service Department and we certainly appreciate the business. Jim DaLuga General Manager

November 06, 2020

Dealership Rating
Employee Rating

Really nice people, helpful, and quick service. They even gave me a detailed over view of my future services. Do always do a great job! More

by Jmedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 24, 2020

Dealership Rating
Employee Rating

The service and sales team are always very professional and helpful. The service is fast and top notch. This is one of the best dealerships!! More

by Khuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Ed Troike

August 09, 2020

Dealership Rating
Employee Rating

I am always pleased with the Brilliance Service Dept. This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an More

by Ron
Recommend Dealer
Yes
Aug 22, 2020

Brilliance Subaru responded

Ron, thank you very much for the 5 star review and your feedback. I am glad that our service department consistently meets your expectations and appreciate the business. Jim DaLuga General Manager

August 06, 2020

Dealership Rating
Employee Rating

There was a recall on my outback and they called me to There was a recall on my outback and they called me to remind me and to set up an appointment, I was able to get in the next day!! They are friendly More

by Khuth
Recommend Dealer
Yes
Aug 22, 2020

Brilliance Subaru responded

Khuth, thank you very much for the 5 star review and your feedback. I am happy to hear that our Service Department met your expectations. See you next time. Jim DaLuga General Manager

June 04, 2020

Dealership Rating
Employee Rating

Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More

by portlandhead5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 19, 2020

Dealership Rating
Employee Rating

Great Dealership!! Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff ha More

by wjburden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim DaLuga, Mike Burden

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