Rich Hammond | Page 62

Test drive starts inside the dealership Been in sales all of my professional life. There is a theory that you don't actually acquire a customer until you screw-up and then go beyond to make Been in sales all of my professional life. There is a theory that you don't actually acquire a customer until you screw-up and then go beyond to make it right. Until then, you are just the last place they purchased. Obviously not encouraging screw-ups, but it's true. A slight hiccup turned into a very smooth and happy experience. Well done, Werner, Rich Hammond and David Lee More

by jfozz Verified Customer Verified Customer

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Banging I loved my interaction with Werner Mazda, the car buying experience was no pressure, and fun. I know I got a good deal. I bought a 2018 Mazda 3 hatch I loved my interaction with Werner Mazda, the car buying experience was no pressure, and fun. I know I got a good deal. I bought a 2018 Mazda 3 hatch touring with the Bose sound system. After installing my subwoofer and using the auxiliary port for audio, it is the best car sound system I have owned. I have already put 11,000 miles on the car in 5 months, I drive a lot, The driving experience needs to be fun for me, with this car it is without a doubt a great feeling and sounding drive! More

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Review It was a little rough to start regarding the car being ready and inspected before selling it to me. But Rich was very helpful and got it done to my sa It was a little rough to start regarding the car being ready and inspected before selling it to me. But Rich was very helpful and got it done to my satisfaction. Roger drive a rental car out to me and returned my car. Service on the car was very fast. I’m very happy with the quick response and follow up to my issues. More

by rsykes2919 Verified Customer Verified Customer

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Best customer service The amazing customer service I experienced from Roger, Rich and the whole team at Werner Mazda was amazing. They made it such a painless no pressure b The amazing customer service I experienced from Roger, Rich and the whole team at Werner Mazda was amazing. They made it such a painless no pressure buying experience. They worked with me until I found the car I loved. I was so pleased with the whole experience I referred my sister and she bought a car the same day. Thank you for such a wonderful experience. Zoom Zoom! More

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Just wow! We researched many dealers to purchase our vehicle from. Werner has surpassed any dealer we have ever (in 30 +years) worked with. Whatever you do We researched many dealers to purchase our vehicle from. Werner has surpassed any dealer we have ever (in 30 +years) worked with. Whatever you do just go by. Drive one. And talk to the staff. Go to parts and service. They assisted us and gave us great discounts! No overpriced crazy high coats here! Talk to the owners son. You'll see for yourself! Our salesman was great and pulled no punches ! Which is good because we know! More

by Rcook Verified Customer Verified Customer

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Quick and smooth transaction Working with Werner Mazda for the second time in three years was as pleasant and hassle-free as the first time. Great staff. Highly knowledgable. Real Working with Werner Mazda for the second time in three years was as pleasant and hassle-free as the first time. Great staff. Highly knowledgable. Really makes the car buying experience easy and pain free. More

by mheimberg Verified Customer Verified Customer

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Great Dealership This was one of the fastest, best car buying experience I have ever had the pleasure of being a part of. From the minute I pulled on to the lot until This was one of the fastest, best car buying experience I have ever had the pleasure of being a part of. From the minute I pulled on to the lot until I left they treated me and my kids great. They didnt take my 7yr olds 5 dollar offer for the new CX-3 inside but we all had a great time, and I scored a great pre-owned CX-9 for a fantastic price and rate. I look forward to seeing the service department and returning in the future. More

by CarterNH Verified Customer Verified Customer

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Professional and Friendly! We can't say enough good things about our first experience of buying a new family car in 20 years. I would highly recommend Cameron and the staff at We can't say enough good things about our first experience of buying a new family car in 20 years. I would highly recommend Cameron and the staff at Werner. More

by ShawFam Verified Customer Verified Customer

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Exceptional dealership customer service. Leased my third CX5 at Werner Mazda. Always a great experience with exceptional service and very easy process. They have great selection and the CX5 i Leased my third CX5 at Werner Mazda. Always a great experience with exceptional service and very easy process. They have great selection and the CX5 is absolutely beautiful. We love the great service after the sale. Easy scheduling appointments and always friendly, professional service. We highly recommend them. Best experience with an auto dealership. More

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Not a Great First Impression I made an appointment to test drive a car with David for 6pm. When I got to the dealership, I was greeted by Roger who told me David had left at 3pm. I made an appointment to test drive a car with David for 6pm. When I got to the dealership, I was greeted by Roger who told me David had left at 3pm. When he texted David, I was told David had no intention of coming back in. This gave the impression that neither my time nor my business were important. Other dealerships I worked with had changes to the appointments made but their sales people had the courtesy to call. Additionally, when I returned later in the week with some paperwork I needed to provide, I met David who brushed off my comment about him missing the appointment. Honestly, If that wasn’t the car I wanted, I would have left. More

by Insertscreennamehere Verified Customer Verified Customer

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