1,026 Reviews
Write a Review1026 Reviews of Rich McAnally
July 21, 2022
Lovely dealership however, service times are terribly long. Glad they fixed my car but waiting over a month for repair was a total bummer. long. Glad they fixed my car but waiting over a month for repair was a total bummer. More
Other Employees Tagged: Adnan Hassan
July 20, 2022
Very friendly staff and clean service department quick to do the service that I needed do the service that I needed More
Other Employees Tagged: Jason Simons, Adnan Hassan, Luke Clearwater , Brian Laatsch, Agustin Lopez
July 19, 2022
Excellent service to the customers. My needs were taken care from start to finish. Staff very friendly! My needs were taken care from start to finish. Staff very friendly! More
Other Employees Tagged: Jason Simons, Adnan Hassan, Luke Clearwater , Brian Laatsch, Agustin Lopez
July 15, 2022
We’ve been loyal customers to Tynans Nissan for 8 years but had never experienced such poor customer service since we started coming here. We had an appointment for an oil change and transmission fluid exc but had never experienced such poor customer service since we started coming here. We had an appointment for an oil change and transmission fluid exchange and we were told it would take 2 hours. We were surprised at the lack of communication throughout the appointment when the service took over 4 hours to complete. When staff were inquired about the process, there was no explanation other than it would be done soon. Staff seemed uncaring and irritated that they were being asked. We just ask for professionalism. Don’t say something is going to take 2 hours when it’s going to take 4 hours. If there’s been an unexpected delay, then communicate the reason for the delay instead of avoiding the customer and acting irritated when the customer asks about the length of time. All the past times we’ve come here, we were cordially updated in person and over the phone throughout the process. If there were delays, it was communicated. This was consistent for the 8 years we’ve been coming here. This time was completely different. It was as though we came to a different place. When I called to make the appointment, the person I spoke to over the phone asked me to repeat myself several times because he would be talking to someone else while I was talking. I called again a few days later to see if I could make adjustments to the original appointment time and the same individual answered. He ended up doing the same thing he did a few days earlier where he would be talking to someone in the shop while talking to me resulting in asking me to repeat myself. I didn’t feel valued and I felt there was a lot of mismanagement going on. I feel the quality and customer service has drastically changed overall. It is amazing how 4 hours of terrible customer service can completely overturn 8 years of good, quality service. More
Other Employees Tagged: Isaiah
July 15, 2022
As expected, my experience with Tynan Nissan Dealership was great! My air conditioner went out on my car & with these extremely hot days, I needed it! Rich was able to get me an appointment quickly. My car was great! My air conditioner went out on my car & with these extremely hot days, I needed it! Rich was able to get me an appointment quickly. My car was finished the same day & the charge was very reasonable! I always have a very positive, professional & friendly experience each & every time I bring my car in for service!!!! More
July 15, 2022
Nice place with very friendly, fast, and fair service. However, a service advisor name Rich McAnally is so excellent and always very helpful and he is the main reason that I go there everytime and recomm However, a service advisor name Rich McAnally is so excellent and always very helpful and he is the main reason that I go there everytime and recommend him to everyone. More
July 13, 2022
Professional, quick, courteous. Technicians are true professionals. Outstanding customer service. Great location. Clean. Quick processing. Technicians are true professionals. Outstanding customer service. Great location. Clean. Quick processing. More
Other Employees Tagged: Jason Simons, Adnan Hassan, Luke Clearwater , Brian Laatsch, Agustin Lopez