Rich McAnally | Page 39

Excellent service to the customers. My needs were taken care from start to finish. Staff very friendly! My needs were taken care from start to finish. Staff very friendly! More

by E.HERSHEL211 Verified Customer Verified Customer

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My brakes are still squeaking after paying $375. Brought back up to shop and they sprayed my brakes with water and they were back squeaking the next day. Brought back up to shop and they sprayed my brakes with water and they were back squeaking the next day. More

by TNGARJ Verified Customer Verified Customer

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We’ve been loyal customers to Tynans Nissan for 8 years but had never experienced such poor customer service since we started coming here. We had an appointment for an oil change and transmission fluid exc but had never experienced such poor customer service since we started coming here. We had an appointment for an oil change and transmission fluid exchange and we were told it would take 2 hours. We were surprised at the lack of communication throughout the appointment when the service took over 4 hours to complete. When staff were inquired about the process, there was no explanation other than it would be done soon. Staff seemed uncaring and irritated that they were being asked. We just ask for professionalism. Don’t say something is going to take 2 hours when it’s going to take 4 hours. If there’s been an unexpected delay, then communicate the reason for the delay instead of avoiding the customer and acting irritated when the customer asks about the length of time. All the past times we’ve come here, we were cordially updated in person and over the phone throughout the process. If there were delays, it was communicated. This was consistent for the 8 years we’ve been coming here. This time was completely different. It was as though we came to a different place. When I called to make the appointment, the person I spoke to over the phone asked me to repeat myself several times because he would be talking to someone else while I was talking. I called again a few days later to see if I could make adjustments to the original appointment time and the same individual answered. He ended up doing the same thing he did a few days earlier where he would be talking to someone in the shop while talking to me resulting in asking me to repeat myself. I didn’t feel valued and I felt there was a lot of mismanagement going on. I feel the quality and customer service has drastically changed overall. It is amazing how 4 hours of terrible customer service can completely overturn 8 years of good, quality service. More

by matsu.katsumine@gmail.com Verified Customer Verified Customer

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As expected, my experience with Tynan Nissan Dealership was great! My air conditioner went out on my car & with these extremely hot days, I needed it! Rich was able to get me an appointment quickly. My car was great! My air conditioner went out on my car & with these extremely hot days, I needed it! Rich was able to get me an appointment quickly. My car was finished the same day & the charge was very reasonable! I always have a very positive, professional & friendly experience each & every time I bring my car in for service!!!! More

by Stella Verified Customer Verified Customer

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Nice place with very friendly, fast, and fair service. However, a service advisor name Rich McAnally is so excellent and always very helpful and he is the main reason that I go there everytime and recomm However, a service advisor name Rich McAnally is so excellent and always very helpful and he is the main reason that I go there everytime and recommend him to everyone. More

by SKENTER339 Verified Customer Verified Customer

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Rich my service manager was awesome. He was very helpful to an 82 year old man. He was very helpful to an 82 year old man. More

by CAROLHammons Verified Customer Verified Customer

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It was a pleasent bisit. Rich was very professional and informative and helpful. I was very happy Rich was very professional and informative and helpful. I was very happy More

by WMCDOWELL112 Verified Customer Verified Customer

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Great customer service and very polite all personal I definitely going back for the next service on my nissan rogue definitely going back for the next service on my nissan rogue More

by SERGIO0504 Verified Customer Verified Customer

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Professional, quick, courteous. Technicians are true professionals. Outstanding customer service. Great location. Clean. Quick processing. Technicians are true professionals. Outstanding customer service. Great location. Clean. Quick processing. More

by Boweorrior Verified Customer Verified Customer

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Always professional, quick and honest with pricing. I greatly appreciate how quickly they get you through the process. They are upfront on pricing and the amount of time they will need your vehicle. Th I greatly appreciate how quickly they get you through the process. They are upfront on pricing and the amount of time they will need your vehicle. The environment is always clean and inviting. More

by JOAN.WORTHAM Verified Customer Verified Customer

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