Rich Morel

My far the worst automotive customer service I have received in my life. After struggling with multiple issues with hybrid batteries, I have waited for an internal microphone and electronics fix for o received in my life. After struggling with multiple issues with hybrid batteries, I have waited for an internal microphone and electronics fix for over three months. Parts don't arrive (no updates given), calls aren't returned, and we have been pushed off to corporate many times (corporate is investigating). The owner, Paul Garavel, doesn't return calls or emails. Rich and Chyna have tired to help, but apparently they have little/no support from their ownership. I would not recommend Garavel to anyone. If this wasn't a lease through Garavel, I would strongly suggest taking your business elsewhere. More

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Excellent customer service, came in for the EV battery recall expecting to be without my car for at least a month. They gave me a car to use and they fixed my car in 5 days. Thank you recall expecting to be without my car for at least a month. They gave me a car to use and they fixed my car in 5 days. Thank you guys! More

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Very responsive answered all our questions. Explain what they were gonna do and followed through. Delivered the card back in a timely manner. Explain what they were gonna do and followed through. Delivered the card back in a timely manner. More

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Awesome service. Every time I bring in my beautiful Dodge Hotnet, they get me in and out Lickety-Split. Wouldn't go anywhere else. Every time I bring in my beautiful Dodge Hotnet, they get me in and out Lickety-Split. Wouldn't go anywhere else. More

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Richard Morel is a star employee! He really knows how to listen to a customer and help them feel at ease about their car. He really knows how to listen to a customer and help them feel at ease about their car. More

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Scheduling and service on my Grand Cherokee is always easy peasy, nice and easy. I'm always greeted with a smile when I arrive early in the morning and the work is done well and for a fair price and they easy peasy, nice and easy. I'm always greeted with a smile when I arrive early in the morning and the work is done well and for a fair price and they keep me updated via text. More

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Customer service was great! Wonderful experience with the service department. Service call handling was timely and professional. Wonderful experience with the service department. Service call handling was timely and professional. More

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Wonderful experience with the service department, dependable, great communication, prompt and attentive. Would highly recommend. dependable, great communication, prompt and attentive. Would highly recommend. More

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This dealership really cares for its customers and works hard to ensure trust! They answered a lot of my questions. The next car I purchase will definitely be from Garavel! hard to ensure trust! They answered a lot of my questions. The next car I purchase will definitely be from Garavel! More

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My best experience with a service dept at a Car Dealership ever. An excellent operation. Dealership ever. An excellent operation. More

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