Rich Ruby
Rich Ruby at Spitzer Ford Hartville

Rich Ruby

Finance Manager

Spitzer Ford Hartville

543 W. Maple Street
Hartville, OH 44632

4.7
37 Reviews
4.7

37 Reviews

Write a Review

37 Reviews of Rich Ruby

October 26, 2026

Dealership Rating
Employee Rating

Dealership was quick, efficient, and knowledgeable. They were helpful and even candied up my kids! More

by Mpasadyn740
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 26, 2026

Spitzer Ford Hartville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 18, 2026

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Employee Rating

From the first call to the signing off on our Yukon XL Shelby and the rest of the team were all very friendly , and professional and this will definitely be our first stop on our next vehicle as well More

by Sylvia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DJ McCarley, Shelby Wallace

Oct 18, 2026

Spitzer Ford Hartville responded

Knowing the process for your GMC Yukon XL purchase felt seamless is rewarding for our team. We’re glad Shelby and everyone you worked with were friendly and professional from your first call through signing off. Hearing you’d choose us as your first stop on your next vehicle purchase means a lot to our team.

September 19, 2026

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I I would say that I would rate the service at spitzer Ford hartville as outstanding and my experience with Shelby Wallace was nothing short of professional and excellent I would give you guys a wonderful More

by railbaronchamp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 19, 2026

Spitzer Ford Hartville responded

Your new Ford Maverick is in great hands. Hearing that Shelby provided professional, attentive service and that all your needs were well taken care of means a lot to our team. Thank you for the wonderful rating and for choosing our dealership for your new Maverick.

August 07, 2026

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Brandon in the service department is a liar and a crook he tries to sell you services that are not needed More

by huntervince21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 13, 2026

Spitzer Ford Hartville responded

We appreciate your feedback about your recent visit, Vince. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us directly when you have a chance so we can discuss your concerns.

July 27, 2026

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Tyler was amazing! He went out of his way to find the part I needed, and when he discovered it had been discontinued because it was for a 26-year-old truck, he didn’t s More

by atburke95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Koval, Tyler Raderchak

Jul 28, 2026

Spitzer Ford Hartville responded

We’re thrilled that Tyler located a quality aftermarket part for your Ford F-150 after the original was discontinued. His determination to solve your issue truly shows our team’s willingness to go the extra mile. Thank you for recommending us; please reach out if you need anything else.

June 04, 2026

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Employee Rating

I think the dealer is first class from Rich. The finance manager all the way to the service department. They treated me very well. More

by GARYA4528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sierra Dieble, Kim Hillyer

Jun 04, 2026

Spitzer Ford Hartville responded

Thank you for mentioning Rich and our finance and service teams. We’re pleased your Ford Maverick received first class attention and look forward to assisting you again.

May 20, 2026

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Justin was absolutely relentless in locating a vehicle to my specifications while apologetic for issues out of his control. I would not hesitate to buy another vehicle from him if circumstances warranted. Th More

by HEFFAY765
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Lockwood

May 20, 2026

Spitzer Ford Hartville responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Justin and truly appreciate your feedback.

May 14, 2026

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Employee Rating

Justin was outstanding. He listened closely to my needs and wants for the vehicle I was interested in. He spent time walking me through all the gadgets that came with my veh More

by ANTHONYKORZAN.AK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kate Becton, Justin Lockwood , Michael Sabatine, Phoebe Scalera

May 14, 2026

Spitzer Ford Hartville responded

Thank you for sharing your experience. We’re thrilled Justin took the time to understand your needs and walk you through all the features of your used Ford. We appreciate your recommendation and look forward to assisting you again.

May 13, 2026

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Employee Rating

Jon was awesome! He was very helpful and not pushing me into anything because he genuinely wanted to help. From start to finish everyone was awesome, I look forward t More

by JASONKJENKINS97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Mack , Brandon Nagy

May 13, 2026

Spitzer Ford Hartville responded

Thank you for letting us know about your recent visit. We’re glad the team offered helpful advice without any pressure. Congratulations on your new Ford F-150, and we look forward to working with you again.

May 13, 2026

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Employee Rating

I was treated well. Everyone did their part professionally, fast, with courtesy, salesman, manager, financedepartment. More

by etchebarnej
Recommend Dealer
Yes

Other Employees Tagged: Rob Licursi , Robert Bryant

May 13, 2026

Spitzer Ford Hartville responded

Thank you for choosing Spitzer Ford Hartville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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