Rich Sollano | Page 2

The worst service department ever they had my car for a week a sure me that the problem was fixed took the vehicle on trip and it broke down on me worst service department ever never b they had my car for a week a sure me that the problem was fixed took the vehicle on trip and it broke down on me worst service department ever never buy a dodge More

Helpful 4

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Over Promise and under deliver, friendly staff is only + I Think the folks giving high ratings must be paid spokespersons. My experience has been lets say below poor, in my opinion. Car was dirty, Finance I Think the folks giving high ratings must be paid spokespersons. My experience has been lets say below poor, in my opinion. Car was dirty, Finance Guy tried to extort a huge premium to register the car $750 versus $75 on invoice, 5 weeks later my car is still not registered and I am still owed a second remote. Everyone is polite and nice, that is the only positive I can say so far. Make sure that you mentally prepare to deal with this business. I keep asking for a manager to call me but they either don't care or may be afraid to talk to me! My sales guy seemed afraid of his managers and seemed so impotent. More

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Don't go there!!! I would give 0 stars but there is no option for that, so I am giving 1 star. The Worst & horrible experience. The customer service was horrible. no option for that, so I am giving 1 star. The Worst & horrible experience. The customer service was horrible. More

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I'm from The Bronx, I'm naturally skeptical of car dealerships and I went to Security Dodge to get my dream car, a 2011 Kona Blue Metallic Ford Mustang GT. I first peeped the car on KBB.com. It car dealerships and I went to Security Dodge to get my dream car, a 2011 Kona Blue Metallic Ford Mustang GT. I first peeped the car on KBB.com. It fit the right parameters of everything I wanted: manual, low mileage, the right distance from NYC (1 hour), even an insane color that can look bright purple in direct sun and straight black at night. The first thing I noticed was that the price was more than reasonable. So I decided to make the trip out to see it. I came ready to buy but I remained skeptical and reserved judgment until I got there. I don’t know much about Amityville but I know Hunts Point and Jerome Ave shops along with having visited enough car dealerships in a year to know the routine. I first contacted them online, big up to the live chat and its availability. KBB.com didn’t have the phone number as I wanted to call and make double sure they had the car before I went. So I went to the website to get the number and being lazy, saw they had live customer service and got Jenna Goldstein who took my information first and answered my questions for a few days before I even went to the spot. I have to say that I appreciated them having it up because I had some concerns about the car as a history report I ran showed it had a lien on it - she was online and available on the weekend before they even technically opened and reassured me that it wasn’t an issue. After some googling I realized dealerships will sometimes take in a car with a low lien on it and use your payment to pay off the lien and transfer the title. After I learned this I was like ok no problem. I got to Security and from the moment I stepped in the door until the second I drove the car off the lot, they were super real with me. My mechanic flaked out on me and so I came with family, some kids as well and not only was everyone courteous and helpful but they were also very straight forward which I appreciated immediately. Nice place, not a bad little showroom with the lounge area, my people were comfortable while I did my thing. I liked that they had a good range of vehicles and an assortment of something for everyone no matter who you are. Don’t get me wrong, I was there SPECIFICALLY to buy THIS car. But I realized immediately from browsing the website that they didn’t carry many Ford cars and that my Mustang was one of three in their inventory, an Old Guard sitting in the back with a sea of Camaros out front. So I was extra happy they keep the mix they do since they had just put my car up for sale a few days before I went to get it. The guy that made the difference was Brian Watts. Fantastic salesman. He first showed me that this place wasn’t like the usual places. Whoever is hiring over there, they are putting a heavy emphasis on keeping a positive and earnest vibe. Brian was up front and honest with me about the quality of the car and the price from the start. I knew it was a good deal relative to the tristate area when I scoped the car from afar. But even after I got in the place, ran my diagnostics scanner and saw that the car was solid, I bartered for a major discount. I loved Brian because he offer me the straight numbers from the beginning and told me with confidence what his flexibility was. I still insisted on going up the chain to see that the ultimate price was what I envisioned. Mike Cruz the Used Sales Manager was pretty eloquent in explaining the little wiggle room as the price was initially set at a deliciously attractive line… relative to the market. The calculator came out, concessions join the party as the taxes and fees were being thrown in and I stepped outside to think about it. Price is what this whole dealerrater website is about, no? People searching for the best quality car for what they pay. I walked out into the parking lot and looked at my car from across the street and realized that the overwhelming factor in my decision was that the most important thing, the price, remained as it initially was - very reasonable. For the price to have started with little hassle and ended up at a place where I was more than comfortable with it… especially for a Mustang GT? xxxx yeah I had to take it. Many thanks and much love to Rich Sollano, he handled the paper work masterfully and honestly if you are ever in this place you HAVE to look at his office. I can’t even describe the collection he has in there but the place radiates for anyone who appreciates athletes of any sport. All in all I had to say that my visit to Security Dodge was a pleasure, the people were nice, the price was priced just right, and I’d recommend them. Especially Brian, he’s got a great sense of professionalism along with a comfortable and amiable demeanor. Gives the facts when you ask him questions and is all about giving you the time to make up your own mind and while he tells you what you want and need to know. This was also a resonating quality with everyone else I encountered there but especially him. Very upfront and honest, the exact opposite of bait-‘n-switch. As a pretty new age car dealership, they emphasized transparency and decreased haggling. I would send friends and family here if they were looking for a car… and I might even stop by someday after I install the second battery to help support the extra bass, fridge, PS3, projector, and microwave I have lined up. Thanks to all for making it a great experience. More

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