Richard Bacon | Page 4

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. Richard and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new truck! We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Cheryl, Thank you so much for your kind words for Richard, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Amanda, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you so much for for your kind words for Richard, and for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you, Sarah, for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

]John, you are correct, loaners are tough to secure at this time. We are working daily to secure more inventory to add to our loaner fleet. We are seeing improvements here. This is not just an issue with our Service Department, this is an ongoing issue as rental fleets were depleted during COVID-19 for all supplies, including those like Hertz and Enterprise. We are sorry we could not provide a loaner for you right away, but we are improving every day. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

Fred Martin Superstore responded

Hi Mike, unfortunately we are having difficulty finding details of your visit with our dealership. If you could please email us at fmcares@fmcars.com or give or Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with more details, we can look further into the situation. Thank you.

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how Richard, Terry and Mike are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team