"Went into service without an appointment, my tire..."
Went into service without an appointment, my tire pressure was low and needed checking. I had received information from my Chevy app and On-star to receive service immediately for my tire. I was greeted and checked in and informed of a wait, but offered the opportunity to be taken home. After a few hours I was informed that my tire had a screw in it and couldn’t be repaired..that I needed to replace my tire. I was picked up, escorted back to the dealership..paid for my service. Found my car washed and clean with my new tire, able to stay safe on the road. Thank you Richard Defries..Service Consultant for being patient and kind, helping me stay safe..even though I didn’t have an appointment.
"Big shout out to Mike S, Vince C, Mike M, Richard D, and..."
Big shout out to Mike S, Vince C, Mike M, Richard D, and Sean S in service. Fantastic buying and service experience. Extremely happy with Lansing Phillips Team in the buying of our used 2018 Equinox. Always willing to go above and beyond for the customer.
I had to have my radiator replaced on my car and an oil change. Jordan was so polite, and courteous. He provided me with all the information I needed. As soon as Jordan heard back from the mechanic, he notified me that it would be a long wait and asked did I need a ride somewhere. Even though I decided to sit and wait, he made sure I was fine. My car was clean and running Great!
Other Employees Tagged:
"Damaged my vehicle while servicing "
I took my vehicle in to be serviced only to get it back damaged. It took them an hour to bring it out of the wash. Once they brought it out I immediately noticed a large crack on my windshield. I went back inside and told Jordan the service advisor. He came out saw the damage and told his boss. Jordan then told me they had to review cameras and get back to me.
Several days later after calling and calling, Vince the service manager finally called me back. Vince accused me of leaving the dealership before I reported the damage. Then said a rock caused the damage. He said they were not going to fix it.
I’m a police officer and for him to lie really set me off. I made a police report and I am taking this to the max! I will never recommend anyone take their vehicle here. This is not a business you can trust.