Richard Fox
Richard Fox at Mercedes-Benz of Portland
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Richard Fox | Page 2

General Manager

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.4
40 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

27 yrs, 8 mos

4.4

40 Reviews

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40 Reviews of Richard Fox

March 15, 2023

Dealership Rating
Employee Rating

The dealership needs to start having more aftermarket insurance requires and more product for aftermarket cars for older cars. That would make the D this s*** better rather than just having it just for t More

by DONSHERMANSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2023

Mercedes-Benz of Portland responded

Thank you for this candid feedback. I’m sorry to know our team had no after-market parts or warranties available for your specific vehicle, and can certainly understand the frustration this might cause. To better understand your needs, I’d like to encourage you to give me a call using the contact below. I hope to see how we might be able to assist you further. 503-525-6241 Duncan Ostrander Sales Manager

March 14, 2023

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Great customer service and support. Over delivered on what they said they would do. Great job More

by HODGESCRE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2023

Mercedes-Benz of Portland responded

Thank you for not only choosing to work with our team, but for taking the time to review your visit afterwards! We are happy to have over delivered on our original promise to you, and hope that you will be returning to Mercedes-Benz of Portland for any future automotive needs.

March 05, 2023

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Outstanding team effort from sales, management, financing and the service team who had to reset a system upon delivery. The entire team worked together to close a deal with me based on my impulse purchase. More

by LOU18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dale Acelar, Mylee Burns, Mekonnen Wossene, Andy Acevedo , Duncan Ostrander, Kenny Levias

Mar 07, 2023

Mercedes-Benz of Portland responded

We are happy to have helped make your purchase go smoothly and efficiently, Lou! Thank you for taking the time to recognize the efforts made by our team. We hope to work with you again down the road.

Mar 08, 2023

LOU18 responded

My pleasure. I will say one more thing...not quite so positive and certainly not intended for public consumption...I am astounded that a customer would purchase a $150,000 electric vehicle and not be provided with a cable with which to charge it. I am dumbfounded by that fact and have not yet committed to purchase a cable so I can charge the vehicle at home.

March 05, 2023

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The dealership is OK it's not the dealership. It's the individuals that work at the dealership like the details shop. The details shot don't do a too good of the job detailing the cars every time More

by DONSHERMANSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 06, 2023

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I’ve purchased 6 Mercedes from this dealership. It’s fun to go there because of the positive atmosphere. Kenny Levias is my salesman. He’s tops More

by Cindy Ludwig
Purchase Time
Recommend Dealer
Yes
Jan 09, 2023

Mercedes-Benz of Portland responded

Hi Cindy, it is great to see the feedback you have shared for our team! We truly appreciate your loyalty to us here at Mercedes-Benz of Portland, and look forward to each of your visits with us. We will be sure to share your kind comments with Kenny, and hope to see you again soon!

July 02, 2022

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Employee Rating

Nate is an extremely knowledgeable and helpful salesperson. Mylee made the finance process effortless and quick. Overall I had an exceptional experience working with the team at Mercedes Benz of P More

by MEREDITH L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2022

Mercedes-Benz of Portland responded

Hi Meredeth, we are thrilled to hear you found your car buying experience with our team to be exceptional. Having you here at Mercedes-Benz of Portland was our pleasure and we hope to do it again soon.

June 19, 2022

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Great dealership thanks to Richard Fox and his staff. After I purchased the EQS I had problems with the app and the public charging. They went the extra mile to make sure it was working. More

by LEONARD7
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nickolas Kalantari , Ryan and Andrew

Jun 20, 2022

Mercedes-Benz of Portland responded

We hope you are enjoying your EQS and thank you for trusting the team to make sure everything was working properly for you. We appreciate your business and have a great day from everyone here at Mercedes-Benz of Portland.

June 03, 2022

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I was very satisfied with the service I received purchasing my new Mercedes’.I will definitely return in the future. More

by MARYTINIKOS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nickolas Kalantari , Andrew Fox

Jun 03, 2022

Mercedes-Benz of Portland responded

Cheers for the 5-stars Marty, we're pleased to know you are a satisfied customer. Congratulations and thank you for purchasing your Mercedes with us!

Jun 03, 2022

Mercedes-Benz of Portland responded

Cheers for the 5-stars Marty, we're pleased to know you are a satisfied customer. Congratulations and thank you for purchasing your Mercedes with us!

May 24, 2022

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Employee Rating

Went to look at new vehicles, told my salesman, Andrew Fox, what I was looking for. Andrew showed me their inventory, including the vehicle I purchased. We also looked at new vehicles on line. More

by ROBBYN.FOGGIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns, Nickolas Kalantari , Andrew Fox

May 24, 2022

Mercedes-Benz of Portland responded

Congratulations on your purchase, Robbyn! We're happy to know working with Andrew was an excellent experience.

May 19, 2022

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Very knowledgeable staff, its the only dealership i purchase my vehicles from! This is my 3rd mercedes for them and they make buying cars fun! More

by N.FULTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns, Nickolas Kalantari, Alexander Ramsey , Brandon Godbey, Thomas Maddux, Mark Mason, Edward Minard, Duncan Ostrander, Chan Saechao

May 19, 2022

Mercedes-Benz of Portland responded

Customer loyalty speaks volumes and we appreciate being the trusted store for your Mercedes-Benz purchases. Let's keep the fun times rolling, thank you for the 5-stars!

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