Richard Fuller | Page 10

We went in to ask about a trade in for a minivan I had bought a few months prior and absolutely hated. I still owed quite a bit on it and was sure Ford wouldn't pay off the whole amount. After a few hours bought a few months prior and absolutely hated. I still owed quite a bit on it and was sure Ford wouldn't pay off the whole amount. After a few hours of back and forth, I stood to leave deciding I wasn't going to get anywhere near what I needed, I received a final offer from the manager for a full payoff of my minivan and close to the monthly payments I needed to be at. I know the back and forth is standard practice at a dealership, but it really wore me down. In the end, I left with my new Ford Explorer XLT and have been so happy in my new SUV. Everyone at Planet Ford was extremely nice. Guy even gave my grandson a nice lunch because he was hungry. I have always loved this Ford location, they make it easy to bring in your vehicle if you need to, always help me if I can't figure out something in my SUV, and called to check on me after the sale. Our family has bought from this dealer several times now, and we will keep going back because they treat you like you belong there no matter who you are. More

by DEANNALUCE Verified Customer Verified Customer

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Every thing went good and every one was very helpful. They worked to get where I needed to be They worked to get where I needed to be More

by jhintx Verified Customer Verified Customer

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tim was great keep up the good work he took care of my needs and answered all of my questions needs and answered all of my questions More

by richardrea9 Verified Customer Verified Customer

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I work more with the commercial department. I see there are not listed an as part of Ford they play a huge role. I am thanking the commercial department for ALL that they do from service in the I see there are not listed an as part of Ford they play a huge role. I am thanking the commercial department for ALL that they do from service in the shop to the mobile service as well. Technicians are great. Advisors communicate very well in a timely manner. Management is also great I can see the teamwork within the department. Lastly, I don't see parts department I want to thank them as well for advising on ETA on parts and working hard to have them delivered in a timely manner. I want to thank as a whole to make sure I do not leave any one behind. More

by CGANDARA Verified Customer Verified Customer

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They always do a fabulous job for us. We have had several from there. And they are always amazing We have had several from there. And they are always amazing More

by DrHE Verified Customer Verified Customer

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Everything was smooth and nobody was pushy about anything. We have purchased dozens of vehicles in our time and this was definitely one of the more pleasant experiences. anything. We have purchased dozens of vehicles in our time and this was definitely one of the more pleasant experiences. More

by LANDON2 Verified Customer Verified Customer

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Everything went smooth, didn’t have any problem with the papers and information. Richard Fuller was excellent on the sales part. papers and information. Richard Fuller was excellent on the sales part. More

by ALFONSOC.PINTO Verified Customer Verified Customer

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I have been working with Richard Fuller since 2/1/22, when I first put my order in for my truck. Unfortunately, it was a long wait and I ultimately had to convert my order from a ‘22 to a ‘23 and there w when I first put my order in for my truck. Unfortunately, it was a long wait and I ultimately had to convert my order from a ‘22 to a ‘23 and there was no price protection. That was frustrating, but was not Richard’s fault. Richard was excellent to work with. Always very responsive when I had questions. Kept me informed of progress on my order and really made the purchase process easy. Really appreciated his help throughout my entire experience. I also had a really good experience working Kevin McKinnon. He was very responsive and professional in all my dealings with him. Kevin did a great job in helping me work through the aftermarket options. In particular, I was interested in a leveling kit, but was not approved for blue cruise. He called up his ready lift contact while I was in his office and we were able to chat with him about their testing with blue cruise and when they might approve for blue cruise. He also helped me the purchase of a bed cover and ceramic coating for my truck. Whenever I had a question he was very responsive and helpful. Finally, I dealt with Manny Diaz on the finance side. Very efficient process and able to get the deal done without hassle…even with a bit of a hiccup on my end with my credit access. More

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Had my F-250 serviced at Randall Reed Humble and service was GREAT. It was completed ahead of the promised time at a very reasonable rate. was GREAT. It was completed ahead of the promised time at a very reasonable rate. More

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My service experience was excellent When I picked the vehicle up I was in and out, driving my car out of the dealership in less than 15 minutes. vehicle up I was in and out, driving my car out of the dealership in less than 15 minutes. More

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