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Richard Gruber
Richard Gruber at Sullivan Cadillac

Richard Gruber | Page 12

General Manager

Sullivan Cadillac

4040 SW College Rd
Ocala, FL 34474

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4.6
153 Reviews

Dealership Experience

35 yrs, 6 mos

Industry Experience

37 yrs, 6 mos

4.6

153 Reviews

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153 Reviews of Richard Gruber

January 13, 2024

Dealership Rating
Employee Rating

very satisfied service writer Jamie was great and extremely helpful-also very happy with washing care with service More

by DR.JOSEPHROMANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Rodriguez , Janie Mosley

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Jan 16, 2024

Sullivan Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Joseph. Sincerely, The Sullivan Cadillac Team

January 09, 2024

Dealership Rating
Employee Rating

Very helpful. Thorough in explaining features and differences in vehicles. Patient with our decision making More

by lcorc2
Recommend Dealer
Yes

Other Employees Tagged: Bob Vitrano

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Jan 10, 2024

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

December 22, 2023

Dealership Rating
Employee Rating

Just traded 2023 for 2024 XT4 and made deal before GM went on strike. Rich G. held the deal, way longer than I expected. Rich was in a Golf tournament, so the remaining team did such a great job of clos More

by daveweis0
Recommend Dealer
Yes

Other Employees Tagged: Enoch Mikell, Joey Frampton, Jared Reynolds , Tim Ginther

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Dec 26, 2023

Sullivan Cadillac responded

We really appreciate the kind recommendation, Dave. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Sullivan Cadillac Team

December 17, 2023

Dealership Rating
Employee Rating

Very friendly staff, best service center in town and they treat you like family everyone was very knowledgeable. More

by RICHVAZ352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Perez, Roy Smith, Joseph Trott, Dylan Tucker

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Dec 19, 2023

Sullivan Cadillac responded

Rich, hello, and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Sullivan Cadillac Team

December 07, 2023

Dealership Rating
Employee Rating

Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work. Always a pleasure. More

by paulrose1078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandy at Parts Dept.

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Dec 07, 2023

Sullivan Cadillac responded

Thank you so much for taking the time to write such great feedback, Paul. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Jaime was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sullivan Cadillac Team

December 03, 2023

Dealership Rating
Employee Rating

Jake Jordon was professional, and polite. He was responsive to all my questions. Overall a pleasure to do business with. More

by biff_susan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jake Jordon

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Dec 05, 2023

Sullivan Cadillac responded

Susan, thank you for taking the time to share your kind feedback about Jake. Each employee is a valued member of the Sullivan Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Sullivan Cadillac Team

December 02, 2023

Dealership Rating
Employee Rating

Jamie, the service representative is very professional and has been handling service since I my first purchase at Sullivan . More

by TEDDICORPO
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Rodriguez , Jamie

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Dec 04, 2023

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. I will make sure to share your kind words with Jamie. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

November 14, 2023

Dealership Rating
Employee Rating

My salesman Bob was outstanding! !! He ensured I was taken care of and made the process very smooth. Richard the general manager was great. He worked with me to make me feel I got More

by Brian
Recommend Dealer
Yes

Other Employees Tagged: Bob Vitrano

Print
Nov 15, 2023

Sullivan Cadillac responded

Thank you for taking the time to write about your experience with us, Brian! At Sullivan Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Bob and Richard were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Sullivan Cadillac Team

November 11, 2023

Dealership Rating
Employee Rating

Sullivan went out of their way for me when I bought my used Kia from them, It did not have cruise control and they had it installed. Also, Jim and Rich were very helpful and friendly. They made me very More

by ADAVIS3901
Recommend Dealer
Yes

Other Employees Tagged: James Betancourt

Print
Nov 13, 2023

Sullivan Cadillac responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Sullivan Cadillac Team

November 10, 2023

Dealership Rating
Employee Rating

Sullivan Cadillac is my go to place for my vehicle purchases and service. Jamie Daigle always gets it handled when I need something serviced with my vehicle. More

by jtrott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enoch Mikell, Joey Frampton, Jared Reynolds, Ronnie Rodriguez, James Betancourt, Bob Vitrano , Jessica Perez, Joseph Trott

Print
Nov 13, 2023

Sullivan Cadillac responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Sullivan Cadillac Team

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