Richard Henriquez | Page 3

Pleasant environment and car buying experience. I was treated like family. The car buying experience was open and transparent and efficient. Dominique kept me updated daily and was an absolute pleasure treated like family. The car buying experience was open and transparent and efficient. Dominique kept me updated daily and was an absolute pleasure to deal with. More

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The service we received at BMW of Freehold was exceptional - from start to finish. Richard Henriquez was our sales contact who assisted us from the very beginning of the sale till the very end. H exceptional - from start to finish. Richard Henriquez was our sales contact who assisted us from the very beginning of the sale till the very end. His customer service, consistent attention to follow-ups, communication, and utmost care for our needs / wants for the product of choice were simply 10/10. If we had to work with BMW of Freehold again, we'd definitely go with Richard, and would recommend him to anyone else in the market for a new BMW. He is a great sales person who knows how to put the customer first. Outstanding experience!!! More

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BMW Freehold was the absolute best dealership we've worked with after being with BMW for over 10 years. Richard Henriquez was the most informative, helpful, and motivated salesmen I've ever had the ple worked with after being with BMW for over 10 years. Richard Henriquez was the most informative, helpful, and motivated salesmen I've ever had the pleasure to work with. He gave us great service and we are very happy with our new lease. His attention to detail stood out to me the most. All of our expectations were exceeded. I strongly recommend you ask for Richard for your next BMW. More

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Went above and beyond in helping us Originally came to visit this BMW dealership because I had saw all the great reviews on how the customer service was and it is all true! My family and Originally came to visit this BMW dealership because I had saw all the great reviews on how the customer service was and it is all true! My family and I had was helped by Richard and needless to say he goes above and beyond in every aspect of customer service. We were looking into a model with specific packages and Richard was able to find multiple options for us to choose from. We were also curious as to what the Mocha interior leather looked like and Richard was able to find another car on their lot and brought it over just to show us what it's like in person and made sure that that interior was something that we liked. I would definitely recommend Richard to friends and family for their next cars. More

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Great experience with Richard Henriquez Richard made everything possible. At our initial appointment we weren't able to find a car that quite met our specifications. Just as they were closin Richard made everything possible. At our initial appointment we weren't able to find a car that quite met our specifications. Just as they were closing, Richard found a car that had been returned from a lease that afternoon and pulled everything together so that we could test drive it and make an offer. After the car had been cleaned and inspected, he came in on his day off to close the deal. Really great experience. More

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Overall great experience with Bmw of freehold. What sticks out most in my mind is the sales rep Richard Henriquez. He was most helpful, kind, and respectful. It was a pleasure to work with him and I lo sticks out most in my mind is the sales rep Richard Henriquez. He was most helpful, kind, and respectful. It was a pleasure to work with him and I look forward to seeing the team again for my first service. More

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Horrible Finance Department Experience I've gone to them for over 6 years. Never ever again. last lease I had, I extended my miles from 30,000 3 years to 45,000 3 year. I got all the extend I've gone to them for over 6 years. Never ever again. last lease I had, I extended my miles from 30,000 3 years to 45,000 3 year. I got all the extended warranties - wear and tear, brake, tire... what I didn't know and what they didnt tell me was that it was only up to 36,000 miles. wait what?!?! so if I went over those miles, I wouldn't be covered. Now, when im about to return it, I need to get my brakes done and bmw of freehold says im out of luck. Why would I get 45000 miles and not get warranty to cover that??? They dont even have the nerve to offer me anything for this inconvienience.... Im not a new customer and ive gone to them for over 6 years and ive actually introduced my family to their dealership. Stay away everyone - STAY AWAY! fyi sales people are nice...finance department has to be the shadiest people ive ever seen.... More

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Extremely pleasant experience I have had my fair share of ok, good and terrible experiences at dealerships but BMW Freehold was an amazing experience! I never felt like I was hassl I have had my fair share of ok, good and terrible experiences at dealerships but BMW Freehold was an amazing experience! I never felt like I was hassled at all or being forced into a purchase. Came in at 5 and was out the door ASAP purchasing a CPO. Highly recommend Richard H. as a salesman and finance manager Nick made everything as smooth and painless as possible! More

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excellent maria makes buying/leasing a new vehicle easy, without hassles and no aggravation the entire staff is helpful and attentive to your needs we hav maria makes buying/leasing a new vehicle easy, without hassles and no aggravation the entire staff is helpful and attentive to your needs we have been using this dealership for a number of years and the service department has always been great More

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Best price, Best Service! I've been dealing with Maria for many years and she always beats the competition hands down! She always goes above and beyond to take care of her clie I've been dealing with Maria for many years and she always beats the competition hands down! She always goes above and beyond to take care of her clients and her pricing never disappoints. More

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