Richard Houser | Page 3

Laid Back No Pressure Environment I had been looking several months for a 2017 or 2018 Lexus RCF, one came available in Brandon at Brandon Auto Mall met with some of the staff at Ed Mo I had been looking several months for a 2017 or 2018 Lexus RCF, one came available in Brandon at Brandon Auto Mall met with some of the staff at Ed Morse and found them to be very helpful, taking time with both my wife and me answering many questions about the car. When we look for another car would gladly do business with Brandon Auto Mall. Thanks to both, Marlon and Richard A+++++ More

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Exceptional Customer Service Easiest car purchase we have ever made! Each employee of this dealership was exceptional! We are customers for life! Will definitely use this dealer Easiest car purchase we have ever made! Each employee of this dealership was exceptional! We are customers for life! Will definitely use this dealer again! More

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Great Everyone was very helpful Marlon was GREAT The next time l buy a new car l will call Marlon he was so helpful and made me feel comfortable about every Everyone was very helpful Marlon was GREAT The next time l buy a new car l will call Marlon he was so helpful and made me feel comfortable about everything More

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Wonderful buying experience Have purchased a lot of vehicles in my lifetime and always placed dealers and sales people 3 rungs lower than dentists for distaste and distrust. This Have purchased a lot of vehicles in my lifetime and always placed dealers and sales people 3 rungs lower than dentists for distaste and distrust. This was the first dealer and sales people I felt really comfortable in spending my money. I was greeted right away and made feeling welcome. The experience was wonderful during looking, selecting,bartering, arm wrestling and agreeing on a sales price. The dealership is immaculate and the staff were very personable from sales to top management. I know you are proud of a long standing family owned business and so was I for a couple of hours. More

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Excellent experience I would like to thank the entire Alfa Romeo team for making my lease of a brand new Giulia a great experience! Marlon Kelly, Richard Houser and Anthon I would like to thank the entire Alfa Romeo team for making my lease of a brand new Giulia a great experience! Marlon Kelly, Richard Houser and Anthony Cubero were a great team! They helped ensure I received great value for my trade and got me a great lease deal. I look forward to working with the entire Alfa Romeo family at Ed Morse over the next three years while I’m driving the amazing Giulia! For anyone considering a luxury car, I highly recommend you stop by and drive the Alfa Romeo Giulia. The car will definitely impress you! More

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Came in for a new tire Friendly staff explained my options for getting a new tire and replaced it in just a few hours and washed it while I waited. Would definitely recommen Friendly staff explained my options for getting a new tire and replaced it in just a few hours and washed it while I waited. Would definitely recommend this dealership. More

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Purchase of New Alfa Romeo Giulia Peter Mehra and the entire staff were very professional and made the entire purchase process exceptional. The staff stayed late to 10 pm to close the Peter Mehra and the entire staff were very professional and made the entire purchase process exceptional. The staff stayed late to 10 pm to close the sale, and we drove out with our new Alfa Romeo Giulia the same night. The process of trading our used BMW X-5 in as part of the sale was very smooth. Thank you for the great experience. More

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Integrity The beauty of shopping at the Brandon auto mall is that you’re dealing with people of integrity. From my consultant Marlon to the Sales Manager Ri The beauty of shopping at the Brandon auto mall is that you’re dealing with people of integrity. From my consultant Marlon to the Sales Manager Richard to Anthony in Finance, it’s all about treating the customer right and fairly. 10 stars if I could provide it. More

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Professional Sales Drove from Orlando to pick up our Alfa Giulia. Tamika kept in touch via emails, and text messages very promptly, and make our shopping experience p Drove from Orlando to pick up our Alfa Giulia. Tamika kept in touch via emails, and text messages very promptly, and make our shopping experience pleasant. You rocked, Tamika! Richard managed to get us the price we wanted to pay, without much haggle. Appreciated. Alex was courteous, professional, and very knowledgeable on the vehicle we were purchasing. He made the process simple, and managed to get us set and out of the dealership before a storm hit the area. Highly recommended. Anthony was able to get us an excellent finance rate. Thanks Anthony! A few extra notes: Although I do not have any complains about the employees listed above, a couple of things I found on our new 2018 Alfa Romeo Giulia (these are notes for the dealership in general), which are the reasons for four stars, and not five: - Overall, the detailing performed (prior delivery) on the vehicle wasn't great. Found candy wrappers on the cup holder, factory tapes on door handles, and pedals, and overall cleanest wasn't the best. - Passenger seat belt insert was lose and felt. It was either not installed correctly, or not installed at all. I was able to fix it, but the car shouldn't have been delivered like that. More

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Fabulous, professional service - with a smile! I live in Charleston, SC, but purchased this car from Brandon Auto Mall - initially, because they had the car that I wanted and because the price was I live in Charleston, SC, but purchased this car from Brandon Auto Mall - initially, because they had the car that I wanted and because the price was much more reasonable than those quoted by their competitors - both in Charleston and New York. What a pleasant surprise to find that they also have a fantastic sales and service team. They knew the car inside out, and took care of the entire process from beginning to end and without any snags. This was especially important to me because I was registering the car in another state. Since I took delivery, I've sent them several questions about the car, such as (believe it or not) where the cup holder is (it's somewhat hidden from view). They answered all of my questions immediately and professionally. You can't go wrong with purchasing a car from them. Do your due diligence, but be assured that you will get a better price and better service from Brandon. More

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