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Richard Klaben
Richard Klaben | Page 10
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
162 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 6 mos
Industry Experience
52 yrs, 7 mos
162 Reviews
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162 Reviews of Richard Klaben
January 08, 2021
I recently had my car serviced at Klaben. I want to say that after checking with my service technician specialist Justin Stinnitt several things about the service that was preformed were explained clearly that after checking with my service technician specialist Justin Stinnitt several things about the service that was preformed were explained clearly and put my mind at ease that I had been given great care for my car. Justin is a pleasure to work with and always makes sure I feel good about my experience at Klaben. More
by ROLLANRAND
Other Employees Tagged: Justin Stinnett
December 14, 2020
Best experience in a dealership. in a long time will be excited to get my next lease or purchase there next time. Very happy with my sales and everyone who worked out my deal excited to get my next lease or purchase there next time. Very happy with my sales and everyone who worked out my deal More
by Dangerranger669
Other Employees Tagged: John Coco III, Brian Franklin
December 13, 2020
This dealership was very helpful with me when buying my first car! They are excellent! Their cars are excellent and in great shape! Thank you! first car! They are excellent! Their cars are excellent and in great shape! Thank you! More
by Samantha.kulton
Other Employees Tagged: Carl Esker, Brian Franklin
October 01, 2020
I had a wonderful experience and have been a long time customer at Klaben. Sales and Service are excellent. Felt safe with their COVID-19 protocol. customer at Klaben. Sales and Service are excellent. Felt safe with their COVID-19 protocol. More
by mleonatti
Other Employees Tagged: Justin L. Bolen, Joe Hilliard , Brian Franklin
September 04, 2020
We have been dealing with Klaben for 20 years. Justin Bolin has been our salesmen since day 1. He makes sure we get the best service and deal. Bolin has been our salesmen since day 1. He makes sure we get the best service and deal. More
by JGROVES0
Verified CustomerOther Employees Tagged: Justin L. Bolen, Joe Hilliard , Brian Franklin
August 27, 2020
Joe is great. The entire service team is great. Keep up the great job. Need a bigger parking lot as fast as you get everyone's car done it fills up fast the great job. Need a bigger parking lot as fast as you get everyone's car done it fills up fast More
by SHVDMONKE
Other Employees Tagged: Joe Hilliard
August 21, 2020
I would tell my employees that you are only as good as your weakest link. Well I have yet to find a weak link at Klaben. Keep up the great job. your weakest link. Well I have yet to find a weak link at Klaben. Keep up the great job. More
by shvdmonke1
Other Employees Tagged: Joe Hilliard
August 10, 2020
Excellent service time and time again! Carl Esker has been our sales rep for years and I call him whenever it’s time to look at another vehicle. He asks questions about our needs and gets everything read been our sales rep for years and I call him whenever it’s time to look at another vehicle. He asks questions about our needs and gets everything ready and has a vehicle or two ready for us to test drive as soon as we pull in. More
by Christine M
Other Employees Tagged: Carl Esker, Brian Franklin, Corey Graham
August 08, 2020
TERRIFIC Experience!! Professional Sales People! Great Deal! We originally test drove a Jeep Cherokee Latitude Plus at a dealership in Ravenna, OH. That dealership was dirty and the sales people had the "Good O We originally test drove a Jeep Cherokee Latitude Plus at a dealership in Ravenna, OH. That dealership was dirty and the sales people had the "Good Old Boys" sales style. The lease deal they offered us was $150 MORE per month on the exact same vehicle than the deal we received at KLABEN. The Klaben showroom was impeccably clean and the salesmen were tremendously professional. Most of our negotiating was done through email; therefore, our time in the store was less than an hour. We test drove the exact car we were leasing, signed the papers and picked up the car later that day. We are THRILLED with our choice. We never thought we would be jeep owners. We always assumed the jeep rode rough, but this Cherokee Latitude Plus is extremely comfortable. We drove over rough railroad tracks and hardly felt a thing. We will be using this vehicle to travel the United States as we are now retired. We believe this vehicle will be a wonderful traveling vehicle! Richard Klaben, Carl Esker and Steve Stephens were WONDERFUL!!! More
by ctmosko
Other Employees Tagged: Steve Stephens , Kim Devlin, Carl Esker
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