Richard Klaben | Page 9
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 6 mos
Industry Experience
52 yrs, 7 mos
162 Reviews
Write a Review162 Reviews of Richard Klaben
April 09, 2021
I cant say enough about the care and compassion Joe Hilliard gives to everyone not just me. Brought my 2013 Avenger up from NC to get it serviced, because they couldnt figure it out. I always bring it Hilliard gives to everyone not just me. Brought my 2013 Avenger up from NC to get it serviced, because they couldnt figure it out. I always bring it to Klaben, but it happened in NC I thought shouldnt be hard to fix. Joe did way more than I ever expected. Joe and the tech did such a great job it actually is as quiet as it was when I bought it new at Klaben 8 yrs ago. I miss having Justin on that side with Joe the 2 of them really have you smiling when you leave. Please keep up the great work. Its been a rough month and the treatment I got really brightened what ive been going through. I cant thank you enough... More
Other Employees Tagged: Joe Hilliard
March 23, 2021
Joe Hilliard is and has been one of the reasons I take my vehicles there to be serviced. Our Chrysler 200 recently was in an accident and was a total loss. We did all of servicing at Klaben routine and other vehicles there to be serviced. Our Chrysler 200 recently was in an accident and was a total loss. We did all of servicing at Klaben routine and otherwise. In doing so we had a long paper trail to prove the condition of our vehicle. Thank you Joe for all your hard work . More
Other Employees Tagged: Joe Hilliard , Justin Stinnett
February 05, 2021
Carl Eaker is our sales person who we have returned to year after year - he is patient, accommodating and explains all the features and benefits to make an informed decision on our vehicles. I highly reco year after year - he is patient, accommodating and explains all the features and benefits to make an informed decision on our vehicles. I highly recommend Klaben and Carl Esker!! More
Other Employees Tagged: Kim Devlin, Carl Esker, Brian Franklin, Corey Graham, Kim Rafferty
January 29, 2021
I have done business with Klaben for 11 years and will continue!!! Everyone from sales to finance was polite and professional when I purchased my truck. continue!!! Everyone from sales to finance was polite and professional when I purchased my truck. More
Other Employees Tagged: Justin L. Bolen, Artie Gissinger, Steve Stephens , Kim Devlin
January 25, 2021
Justin and Joe Hilliard make a great team.Justin always Justin and Joe Hilliard make a great team. Justin always has a smile on his face. Its always a pleasure to see you. Justin keep up the great job. Justin and Joe Hilliard make a great team. Justin always has a smile on his face. Its always a pleasure to see you. Justin keep up the great job. More
Other Employees Tagged: Justin Stinnett
January 21, 2021
I recently traded in my vehicle for a Dodge Grand Caravan. I normally deal with Klaben Ford who have always taken great care of myself and other family members. I contacted Dave Mott at Klaben Ford. Caravan. I normally deal with Klaben Ford who have always taken great care of myself and other family members. I contacted Dave Mott at Klaben Ford. I explained that I was looking to trade in for a van since my kids are getting older and bigger he contacted Justin Bolen at Klaben Chrysler and worked with him to set up the trade. Dave did not just turn it over to Justin he worked hand and hand with him and stayed while Justin showed me the vehicle making sure that I was satisfied. Justin was great in his knowledge of the vehicle and showing me all the features. Justin made this process fast and easy everything was set up and prepared when I arrived. I cant thank Dave and Justin as well as Richard Klaben and Chrysler Klaben enough for once again helping me get into a new vehicle to better suit my family. More
Other Employees Tagged: Justin L. Bolen , Brian Franklin, Dave Mott
January 15, 2021
Big shout out to all the Klaben guys!!! You guys rock and a big shout out to Justin for always meeting my service needs!! I will forever buy my jeeps from you!!! a big shout out to Justin for always meeting my service needs!! I will forever buy my jeeps from you!!! More
Other Employees Tagged: Justin Stinnett
January 14, 2021
The Sales staff were excellent. The Finance department was very helpful and I recommend them all. The device staff made the changes to my new vehicle. was very helpful and I recommend them all. The device staff made the changes to my new vehicle. More
Other Employees Tagged: Steve Stephens , Kim Devlin, Gilbert Perrin, Justin Stinnett
January 13, 2021
Very professional company all people very nice they also do very good work Had trailer hitch. Running boards installed the same day I went in thanks do very good work Had trailer hitch. Running boards installed the same day I went in thanks More
Other Employees Tagged: Justin L. Bolen , Kim Devlin, Scott Sobie, Justin Stinnett
January 11, 2021
This is my second Jeep with Klaben and they have me as a client for life. They went above and beyond once again. From the sales Dept with Dave Mott and Justin Bolen to the finance dept with Kim and lastly t client for life. They went above and beyond once again. From the sales Dept with Dave Mott and Justin Bolen to the finance dept with Kim and lastly the service dept with Cory and Brandon. They’ve made the process easy and fast and got me exactly what I wanted. I’ve always had such a great experience with everyone there. They are personable, helpful and I don’t have one bad thing to say about the Klaben team. Rich Klaben has done a phenomenal job with choosing his team. Thank you all for everything. Anyone looking for a lease or buy I highly recommend them! More
Other Employees Tagged: Justin L. Bolen , Kim Devlin, Corey Graham, Dave Mott & Brandon

