Richard Levi | Page 2

Capital Toyota, Inc. responded

Thank you for taking the time to share your love for your Tacoma and your positive experiences with our dealership! We're delighted to hear that you're pleased with both the vehicle and the services we provide. It's fantastic to know that you appreciate the strength of our service department, as well as the warranties and optional extensions we offer. Treating our customers fairly and with respect is a core value for us, and we're thrilled to hear that you've consistently felt well taken care of during your Tacoma's service visits. Your kind words motivate us to continue delivering exceptional service. If there's ever anything more we can do for you or if you have any feedback to share, please feel free to reach out. Thank you for choosing Capital Toyota—we're honored to have you as a valued customer!

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with the mechanical work on your truck! 🚚💙 We're delighted to hear that the process was super easy for you, with quick, timely, and honest responses from our team. Providing transparent communication and efficient service is our priority, and we're thrilled that you felt well-informed throughout the entire process. If there's anything else we can do for you or if you have further feedback, please don't hesitate to let us know. We appreciate your trust in us, and we look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with our Service Department! We're thrilled to hear that your appointment was on time and that the service was efficient. Providing prompt and efficient service is a priority for us, and we're delighted that your experience reflected that commitment. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We appreciate your business and look forward to serving you again for all your automotive needs.

Capital Toyota, Inc. responded

Thank you for taking the time to provide such positive feedback! We're delighted to hear that you received a thorough explanation of the work done, the time taken, and the cost during your recent visit. It's great to know that your questions were answered satisfactorily and that you had a friendly and personalized experience during the check-out process. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We appreciate your business and look forward to serving you again for all your automotive needs.

Capital Toyota, Inc. responded

We're thrilled to hear about your positive experience with our pick-up service and honest advisors at Capital Toyota. Your convenience and satisfaction are our top priorities, and we're delighted to know that you feel well taken care of. We look forward to serving you for your future service needs, and please don't hesitate to reach out if you have any more questions or requirements. We're here to assist you with a caring and uplifting attitude. Thank you for your kind feedback! 🚗😊

Capital Toyota, Inc. responded

Thank you for being a loyal customer of Capital Toyota for over a decade! We truly appreciate your continued trust in us. It's wonderful to hear that our team has consistently provided you with courteous and competent service throughout these years. We strive to make your experience a pleasure, and we're here to assist you whenever you need us. Your satisfaction is our top priority, and we look forward to many more years of serving you. Thank you for your kind words and for being a part of the Capital Toyota family!

Capital Toyota, Inc. responded

Thank you for your kind words! 😊 We're pleased to hear that you had an on-time service appointment and that our service team provided you with informative and friendly service at Capital Toyota. Customer satisfaction is our top priority, and we appreciate your compliments for our service professionals. We will make sure to pass on your positive feedback to them. If you ever need any further information or assistance in the future, please don't hesitate to reach out. We're here to support you with all your automotive needs. Once again, thank you for choosing Capital Toyota, and we appreciate your feedback. We look forward to continuing to provide you with timely and friendly service in the future.

Capital Toyota, Inc. responded

Thank you for sharing your experience with us, and we're delighted to hear that Richard provided you with friendly service and even remembered you from your previous visit to Capital Toyota. Building personal connections with our customers is something we greatly value. We're pleased to know that you found our waiting room comfortable and enjoyed the great coffee while waiting for your car. Your comfort and satisfaction during your visit are important to us. It's fantastic to hear that your car is running smoothly, thanks to our dedicated mechanics. We take pride in ensuring that your vehicle receives top-notch care. If you ever need further assistance or have any questions in the future, please do not hesitate to reach out. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

We sincerely apologize for the inconvenience you experienced during your recent visit to Capital Toyota. We deeply regret that it took longer than anticipated to identify the issue with your vehicle, and we're truly sorry to hear that we were unable to provide a solution. Your time is valuable, and we understand the frustration that comes with delays and unresolved issues. We strive to ensure that every customer's concerns are addressed promptly and effectively, and it's clear we fell short of our own standards in this instance. If you would be open to giving us another opportunity to assist you, we'd like to work towards rectifying this situation. Please feel free to reach out to our service manager directly, and we'll do our utmost to ensure a more positive experience moving forward. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the chance to regain your trust.

Capital Toyota, Inc. responded

Thank you so much for your heartwarming review and for choosing Capital Toyota as your trusted automotive partner for many years! 🚗💙 We're absolutely thrilled to hear that you've had consistently great experiences with us. Efficiency is our aim, and we're delighted to know that your wait time was minimal when you visited us. We understand the importance of clear communication, especially when it comes to repairs, and we're overjoyed that our updates on the repair process met your expectations. Your loyalty and kind words truly warm our hearts. We're here to make sure your experiences with us continue to be exceptional, so please don't hesitate to reach out if you need anything in the future. Safe travels, and we look forward to serving you for many more years to come! 🌟🚙