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Richard Ortega
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Richard Ortega | Page 16
Service Advisor
Cowboy Chrysler Dodge Jeep Ram
1121 E Lincolnway
Cheyenne, WY 82001
170 Reviews
170 Reviews of Richard Ortega
June 24, 2020
Very dissapointed. Had an oil change and service done. Had to bring the truck back as it was leaking oil very bad. Evidently the mechanic didn't take the old oil filter gasket off and installed the new Had to bring the truck back as it was leaking oil very bad. Evidently the mechanic didn't take the old oil filter gasket off and installed the new filter along with the new gasket. Not good. My engine was completely covered with oil and my barn floor now has a huge oil stain on it. My wife and I worked for two straight hours to try and get the floor clean but to no avail. Have to live with it now. Drove to Cody Wyoming last week with the camper and the yellow check engine light came on. Never did it before. All the gages read fine. Truck ran fine. Checked all the plugs under the hood and one snaped in a little bit near where the oil filter is. The yellow check engine light went off and never came on while in Cody and never came on the entire trip back. Started the truck up one morning while in Cody and the "Preform Service" alert came on. Evidently the mechanic never reset it. Had to google the steps to reset it myself. This is the second time Cowboy Dodge never reset it. Really considering on changing where I have my truck serviced. Should not be a hassle. Kirk More
by Kirk
Verified CustomerOther Employees Tagged: Ricky Keefe, Kinzor Hoover, Mark Moore, Gary Gardner , Joseph Dominguez, Michael Harrison, Cecil Hugie, Danny Vasquez, Matt
Helpful 
June 18, 2020
Got my 2019 dogde 3500 in on short notice to take care of a recall. Had a excellent service and short wait time. Thank you of a recall. Had a excellent service and short wait time. Thank you More
by JS576113
Other Employees Tagged: Jonathan Castillo, Samuel Subia , Danny Vasquez
June 17, 2020
They charged me $135 to tighten two hose clamps. Then they say one of my sensor on the air intake was missing a screw. They are ordering a screw but all in all not the best visit. I feel like I was robbe they say one of my sensor on the air intake was missing a screw. They are ordering a screw but all in all not the best visit. I feel like I was robbed. Besides that the service was good. More
by Tyler
June 09, 2020
Not impressed The prices are absolutely outrages. Take it to ford they’ll beat dodges prices by a third. They were not willing to flex They lost all my business when they called my parents after Take it to ford they’ll beat dodges prices by a third. They were not willing to flex They lost all my business when they called my parents after they had their truck worked on trying to lowball and get my parents to sell their truck they just bought from Colorado. Truck wasn’t even for sale they just had the dealership work on it. If you ask me this place has a bunch of crooks working for it!!! More
by NOEMAIL3
May 16, 2020
Service department is top notch. Competent and friendly, they deliver what they promise, on time and at the quoted price. Richard is 109% honest. I highly recommend this dealership. they deliver what they promise, on time and at the quoted price. Richard is 109% honest. I highly recommend this dealership. More
by Chuckyung
May 13, 2020
Only thing I had a problem with is the fact it only takes 5 minutes to change a battery and I had to leave my pickup. And was charged 30 dollars for an hour of work. It think its bull shiit 5 minutes to change a battery and I had to leave my pickup. And was charged 30 dollars for an hour of work. It think its bull shiit More
by Lou Ann Ehmke
Other Employees Tagged: Ricky Keefe, Mark Moore, Gary Gardner , Cecil Hugie, Anthony Nevarez
May 07, 2020
Great service department. I get right in, they call promptly with what is recommended and get it done usually by end of day. I usually work with Richard and he does a great job. I really like the new e promptly with what is recommended and get it done usually by end of day. I usually work with Richard and he does a great job. I really like the new e-receipt and electronic approval process. More
by TWEEDYKA
April 28, 2020
Excellent customer service every time. Friendly, professional and courteous when making my appointment and during the service. So thankful for Richard and his team. Thank you! professional and courteous when making my appointment and during the service. So thankful for Richard and his team. Thank you! More
by Dove
April 25, 2020
My wife's Van done when they said would be. AS long as Richard Ortega is run the service center their I know I'll get good service.. Your waiting room was nice an clean. AS long as Richard Ortega is run the service center their I know I'll get good service.. Your waiting room was nice an clean. More
by AEDYER
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